Field Service Engineer-Opthalmology/ In-Vitro Diagnostics (IVD)

4-6 Years

Job Description

Join a customerfacing technical role that directly impacts patient care
Provides exposure to advanced medical technologies and strong career development

Our client is a global organisation operating in the medical technology sector, recognised for innovation, quality, and strong customer partnerships.

Provide onsite and remote technical support including installation, commissioning, calibration, repair, and preventive maintenance of medical equipment.
Diagnose and troubleshoot hardware, software, networking, and connectivity issues within customer IT environments.
Support sales and marketing activities through technical assistance at demos, seminars, exhibitions, and workshops, including occasional weekend work.
Perform functional checks, audits, and corrective actions, ensuring timely and accurate service reporting through CRM and scheduling tools.
Collaborate with internal teams (sales, service administration, operations, marketing) to resolve technical issues and meet agreed KPIs.
Collect market and competitive intelligence during customer visits and escalate systemic quality issues to the Service Manager.

NonNegotiables:

Degree in Electrical & Electronic Engineering, Biomedical Engineering, or a relevant technical qualification.
4-6 years experience in covering advanced ophthalmic diagnostic systems, surgical microscopes, and laser technologies used in leading hospitals and eye centers. Also open to candidates with expertise in handling In-Vitro Diagnostics (IVD) product line.
With experience in medical equipment technical support, including handson troubleshooting and diagnostics.
Strong knowledge of computer hardware, operating systems, networking, and IT connectivity in healthcare environments.
Experience with data management systems, patient management systems, or cloudbased medical solutions.
Professional verbal and written communication skills in English.

GoodtoHaves:

Experience with LAN integration, firewall/security settings, and remote diagnostic tools.
Exposure to service KPIs such as response time, resolution time, NPS, or CSI.
Previous experience supporting sales demos, exhibitions, or clinical workshops.
Willingness to travel regionally or internationally when required.

A technically advanced, customerimpacting role within the medical technology sector.
Competitive compensation aligned with skills and experience.
Opportunities for professional growth, technical training, and regional exposure.
Collaborative culture with strong crossfunctional support.
Structured service processes, modern tools, and clear performance metrics.

Contact

Cherry Tubiera

Quote job ref

JN-042026-7002065

Phone number

+63 277952826