Job Roles and Responsibilities:
- Coordinate with customers and internal teams to schedule appointments, provide updates, and resolve operational issues.
- Maintain dispatch records and ensure compliance with company policies, safety standards, and SLA requirements.
- Track team performance and productivity through workload monitoring, KPI reporting, and issue escalation.
- Support operational reporting and continuous improvement by analyzing service data and identifying process enhancements.
Job Qualifications:
- Logical thinking skills
- Has good communication skills
- Team player
- Fast learner
- Digital savviness
- Strong written and verbal communication
- Computer skills (MS and GD Office)
- Attention to details
- Familiarity on O&M and Construction or any related fields
- Strong decision-making capability
- Ability to keep a positive attitude in a fast-paced environment
