Field Operations Team Leader

We are looking for a hands-on and technically capable Field Operations Team Lead to oversee field service activities, equipment maintenance, and technical site operations. The successful candidate will lead field engineers and maintenance technicians, ensure the reliability of EV charging equipment, and drive efficient execution of installation, preventive maintenance, and troubleshooting activities across our operating sites.

Key Responsibilities:

• Lead and supervise day-to-day activities, schedules, and dispatches for field engineers and maintenance technicians across active sites.
• Coordinate immediate response protocols, troubleshooting, and corrective actions for hardware faults, offline equipment, and operational downtime.
• Establish, execute, and monitor regular preventive maintenance schedules to maintain high equipment reliability and service life.
• Conduct on-site quality inspections and enforce safety standards, installation protocols, and proper tool handling during field activities.
• Manage field spare parts, tool inventories, safety gear, and vehicle readiness to ensure technical crews are equipped for daily dispatches.
• Act as the primary technical escalation point for complex on-ground issues, coordinating with external service contractors and internal engineering managers.
• Track and report field performance metrics, resolution times, work order completion, and recurring equipment issues to leadership.
• Prepare and review site layout sketches, basic electrical single line diagrams (SLD), and Bills of Materials (BOM) for installation works and technical modifications.

Qualifications:

• Bachelor's degree or Associate Degree in Electrical Engineering, Mechanical Engineering, Electronics and Communications Engineering (ECE), or a related technical or vocational field.
• 3 to 5 years of hands-on experience in field service operations, equipment maintenance, technical site servicing, or facilities engineering.
• At least 1 to 2 years of experience in a team lead, lead technician, or supervisory capacity.
• Knowledge of electrical systems, equipment maintenance, troubleshooting, and field service procedures.