Sales Leadership & Business Performance
- Plan, lead, and execute annual and monthly sales targets, including encoded, approved applications, and booking metrics
- Drive the achievement of volume targets through effective management of approval and booking conversion ratios
- Lead the execution of branch sales and marketing initiatives, ensuring timely implementation and post-activity evaluation
- Recommend and implement business-generating programs, analyzing effectiveness based on measurable results
Branch Operations & Business Development
- Assist the Area Sales Head in developing and executing the annual sales plan, including marketing initiatives and SMEP programs
- Conduct regular SWOT analysis and performance reporting, providing data-driven insights to management
- Monitor and manage branch operating expenses within the approved budget
- Ensure clear roles, accountability, and performance alignment within the branch team
- Enforce security, safety, and asset protection measures across branch operations
Dealer & Stakeholder Management
- Build and maintain strong relationships with dealers and business partners through regular engagement and field visits
- Manage and optimize dealer and customer investment utilization within the branch coverage
- Educate dealers on company policies, processes, and application procedures
- Address and resolve dealer concerns and issues, escalating when necessary to ensure timely resolution
Team Leadership & Capability Development
- Lead, coach, and develop field sales personnel to improve planning, execution, and performance outcomes
- Evaluate team performance and provide structured feedback, coaching, and development plans
- Identify training needs and drive capability-building initiatives
- Support succession planning and talent development within the branch
Compliance & Risk Management
- Ensure adherence to company policies, procedures, and regulatory requirements
- Monitor completeness and accuracy of loan documentation and booking requirements (e.g., ORCR)
- Identify and mitigate operational and business risks that may impact performance
Customer & Issue Resolution
- Handle escalations related to team, dealer, or operational concerns
- Ensure timely and effective resolution of issues through coordination with relevant departments
