Job Summary:
The Field Force Manager will oversee the day-to-day management and operational effectiveness of the Field Force Team deployed through a manpower agency within the mobile and consumer electronics sector. The role ensures that field operations align with company standards, regulatory requirements, and performance targets. This position works closely with manpower agencies, internal stakeholders, and field personnel to drive performance, maintain compliance, and ensure seamless execution of retail and field activities across assigned locations.
Key Responsibilities:
- Manage and oversee the deployment, attendance, and performance of the Field Force Team across multiple retail locations.
- Conduct regular field visits to ensure operational compliance, brand standards, and quality execution in-store.
- Serve as the main liaison between the company and manpower agencies for workforce coordination, recruitment support, onboarding, and performance management.
- Ensure field force personnel are equipped with the necessary tools, materials, and product knowledge to effectively support customer engagement and sales activities.
- Monitor and evaluate field force performance metrics such as attendance, product knowledge, engagement, and operational compliance.
- Address operational and performance concerns in coordination with agency partners and internal management.
- Prepare and submit regular reports to management on field operations, workforce performance, and operational challenges.
- Ensure compliance with company policies, labor regulations, and health and safety standards.
Qualifications:
- Bachelor's degree in Business Administration or a related field.
- At least 5 years of experience managing field force teams, retail operations, or manpower-deployed personnel, preferably in the mobile or consumer electronics industry.
- Strong understanding of field operations, workforce management, and compliance requirements.
- Excellent leadership, communication, and stakeholder management skills.
- Strong organizational and problem-solving abilities.
- Experience coordinating with manpower agencies and managing large-scale field teams is highly preferred.
