Field Force Capability Specialist

Duty Post: Cagayan de Oro City, Northern Mindanao

Work Arrangement: Field-Based

Department: Sales Operations

Contract Type: Permanent

Professional Level: Experienced

Reporting to: Field Force Capability Manager

Field Force Capability Specialist

The Field Force Capability Specialist is responsible for developing, implementing, and evaluating training and capability-building programs for the field sales organization. This role works closely with Sales, Marketing, People & Culture, and other cross-functional teams to enhance sales force effectiveness, strengthen competencies, and improve operational performance.

The position plays a key role in driving learning initiatives, supporting digital transformation projects, and ensuring that field teams are equipped with the knowledge, skills, and tools needed to deliver business results. The incumbent will also support process improvement initiatives and monitor the effectiveness of training interventions through performance tracking and evaluation. Based on the attached position description.

As a Field Force Capability Specialist, you will:

• Develop and deliver field force training programs aligned with business priorities, sales strategies, and capability development needs.
• Partner with the Field Force Capability Manager, Sales Leaders, and People & Culture teams to identify learning gaps and create development plans for field employees.
• Conduct training needs analysis (TNA) and implement learning solutions that improve sales performance and field execution.
• Track training effectiveness, coaching activities, and KPI improvements to ensure successful knowledge transfer and capability enhancement.
• Collaborate with Sales, Route-to-Market (RTM), and Field Marketing teams on projects that improve operational efficiency, route management, and sales productivity.
• Support digitalization initiatives through the creation, implementation, and promotion of digital tools, learning content, and process automation solutions.
• Facilitate both classroom and virtual training sessions while providing ongoing coaching support to field teams.
• Assess field force competencies, identify development opportunities, and support managers in creating individual development plans.
• Partner with Sales Management and People & Culture teams to cascade communication, projects, and organizational initiatives to field employees.
• Maintain proper documentation, project records, and administrative requirements while supporting various business projects as needed.

Requirements:

• Bachelor's degree in Business, Marketing, Human Resources, Learning & Development, or any related discipline.
• Minimum of 3 years of experience in a specialist or supervisory role within Sales, Learning & Development, Sales Training, or Capability Development, preferably in an FMCG environment.
• Strong understanding of sales processes, training needs analysis, learning program development, and sales force capability building.
• Experience facilitating training programs in both classroom and virtual environments.
• Excellent presentation, stakeholder management, coaching, and communication skills.
• Strong project management, organizational, and time management capabilities.
• Proficiency in Microsoft Office applications and data reporting tools.
• Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities.
• Highly collaborative, field-oriented, and focused on continuous improvement and development.

What to Expect

• Be at the forefront of developing and strengthening the capabilities of JTI's field sales organization, helping teams achieve higher levels of performance and effectiveness.
• Work closely with Sales, Marketing, and People & Culture leaders to shape learning programs that directly impact business results.
• Play a key role in driving sales excellence through coaching, training, process improvements, and digital transformation initiatives.
• Gain exposure to cross-functional projects while building expertise in capability development, sales effectiveness, learning design, and organizational performance.
• Join a collaborative and high-performing environment that values innovation, continuous learning, accountability, and people development.