Key Responsibilities
- Field Collection & Recovery
Conduct field visits to delinquent customers to collect overdue payments.
Negotiate and arrange installment plans or settlements in accordance with company policies.
Identify, track, and report skip or unreachable clients.
- Customer Verification & Monitoring
Verify customer addresses, employment details, and contact information.
Conduct field investigations on suspected fraudulent accounts.
Monitor repayment behavior and recommend accounts for escalation (legal, external collection agents, etc.).
- Documentation & Reporting
Prepare daily/weekly collection reports and field visit logs.
Ensure compliance with data privacy and company documentation standards.
Submit collected payments and account updates within required timelines.
- Compliance & Professional Conduct
Adhere strictly to ethical collection practices and regulatory guidelines for unsecured lending.
Maintain respectful communication and avoid harassment or coercive behavior.
Protect confidential customer information at all times.
Qualifications
High school diploma or vocational certificate (college level preferred).
Residing in Metro Manila
Experience in field collections
Strong negotiation, communication, and problem-solving skills.
Ability to work independently and manage time efficiently.
Willing to travel frequently within assigned areas.
Motorcycle and valid driver's license preferred.
Willing to work Monday to Saturday.
Core Competencies
Customer handling and conflict resolution
Risk awareness and fraud detection
Professionalism and integrity
Persistence and goal orientation
Knowledge of unsecured lending policies and procedures
