FFM - Agency & Field Operations Manager

Job Overview:

We are seeking a highly experienced Senior Agency & Field Operations Manager to lead and coordinate manpower agencies for the mobile and consumer electronics industries. This role involves overseeing the recruitment, management, and performance of field-based promoters through agency partnerships, ensuring seamless execution of field activities across multiple locations. The ideal candidate has a strong agency background, a deep understanding of field operations, and proven expertise in building effective partnerships with manpower providers.

Key Responsibilities:

Agency Partnership & Management

Establish and maintain strategic relationships with manpower and HR agencies.

Manage and monitor the quality of services delivered by partner agencies.

Collaborate with agencies on recruitment, onboarding, training, and performance evaluations of promoters.

Ensure agency compliance with company standards

Field Force Oversight

Supervise daily operations of field promoters, ensuring adherence to attendance, professionalism, and KPIs.

Conduct regular field visits to assess performance, morale, and operational issues.

Oversee scheduling, punctuality, and resource allocation.

Ensure promoters are equipped with appropriate materials, tools, and product knowledge, especially within mobile and consumer electronics.

Performance Monitoring & Reporting

Track key performance metrics such as attendance, product knowledge, customer engagement, and sales activities.

Collaborate with agencies to address performance gaps and implement corrective measures.

Provide timely, comprehensive reports on field activities, challenges, and achievements to management.

Qualifications:

Bachelor's Degree in Business, Human Resources, Marketing, or related field.

Minimum of 5 years experience managing field teams and working with manpower agencies, especially in the mobile and consumer electronics sectors.

Strong background in agency management, workforce coordination, and field operations.

Excellent communication, negotiation, and relationship management skills.

Ability to lead multiple teams across locations and manage large-scale workforce projects.

Preferred Skills:

Extensive experience working with manpower agencies for large-scale recruitment and workforce deployment.

Good understanding of the mobile and consumer electronics industry, including product knowledge and customer engagement strategies.

Proficiency with field force management tools and software.