Job Description:
Seller Success & Relationship Management
- Serve as the main contact for assigned sellers, including senior stakeholders.
- Build long-term and trust-based relationships with sellers and stay responsive, even beyond standard work hours if needed.
- Drive seller engagement, retention, and satisfaction.
Operational & Performance Support
- Ensure smooth onboarding and FBS compliance.
- Monitor inventory and replenishment prevent stockouts.
- Address billing, reconciliation, and value-added service (VAS) concerns.
- Coordinate with internal teams (e.g., warehouse, logistics, finance) to resolve seller issues.
Growth & Business Insight
- Analyze data to identify growth opportunities and risks.
- Build action plans to increase ADO (Average Daily Orders) and expand assortment.
- Support campaigns and initiatives with category and marketing teams.
- Conduct performance reviews and ensure policy compliance.
Requirements:
- Bachelor's degree in Business, Marketing, Operations, or related field.
- 3-5 years experience in account management, operations, or e-commerce fulfillment.
- Excellent communication and relationship management skills.
- Mature and self-driven able to manage complex accounts independently.
- Proficient in Excel/Google Sheets data-driven and analytical.
- Flexible and responsive to seller needs beyond standard hours if required.
- Customer-first mindset with a passion for business growth.
- Chinese speaking & writing is an advantage.
