As we continue to expand, Liveware ensures high-quality service and success for both our clients and our team. Specializing in multiple industries, we are one of the leading outsourcing companies in the Philippines.
We're looking for detail-oriented and motivated Fares and Ticketing Agents (GDS) to work with our growing team in our beautiful office in Makati.
Responsibilities:
- Issue and reissue tickets efficiently, ensuring completion before airline time limits and striving to exceed personal Key Performance Indicators (KPIs)
- Accurately calculate fare quotes and present various options to travel agents
- Maintain a focus on delivering excellent customer service in all interactions
- Provide accurate and competitive fare quotes and explore suitable options for travel agents
- Ensure the correct and timely issuance of all types of airline tickets and Electronic Miscellaneous Documents (EMDs)
- Interpret Airline Fare Rules and effectively navigate related ticketing procedures
- Answer and manage phone calls and emails from travel agent customers in a professional and timely manner
- Liaise with airline representatives and internal account managers to address and resolve fare and ticketing issues collaboratively
- Refer complex ticketing inquiries to Senior Fares and Ticketing Consultants, providing necessary details for effective resolution
Requirements:
- Must be willing to work on site
- At least 1-2 years of experience in Airfare Ticketing is essential
- Round World Fares knowledge is desirable
- Proven competency in fares and ticketing, with the ability to quickly and accurately decipher fare rules
- Intermediary working knowledge of GDS systems, including Travelport, Sabre or Amadeus
- Proven ability to work effectively under pressure while maintaining a high level of customer service
- Possesses good problem-solving, analytical, and numerical skills
- Must ensure work is completed in a timely, accurate, and efficient manner by operational Key Performance Indicators (KPIs)
What we offer:
- Competitive salary
- Career growth opportunities
- HMO within the first month
- Additional paid vacation leave
- Monthly allowance
- Excellent professional development
- Hands-on support both locally and internationally
- Collaborative work environment and great work culture
- Be part of a fast-growing company
Want to know more about Liveware Visit our website liveware.co
