What this job involves:
As a Facilities Site Lead at JLL, you'll be at the heart of creating environments where people and businesses thrive. In this role, you'll oversee the day-to-day operations of assigned facilities, ensuring they run smoothly, safely, and efficiently. You'll manage vendor relationships, coordinate maintenance activities, and serve as a trusted advisor to clients on all matters related to their physical workspace. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, and this position offers the chance to make a tangible impact on how our clients experience their buildings every day. You'll balance strategic planning with hands-on problem-solving, leading a team that keeps facilities operating at peak performance while continuously identifying opportunities for improvement. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and as a Facilities Site Lead, you'll be instrumental in delivering exceptional service that reflects our commitment to excellence.
What your day-to-day will look like:
- Oversee all operational aspects of assigned facilities, including HVAC, electrical, plumbing, life safety systems, and building automation
- Develop and manage facility budgets, track expenses, and identify cost-saving opportunities without compromising service quality
- Coordinate preventive and corrective maintenance programs, ensuring all systems are maintained to manufacturer specifications and regulatory requirements
- Manage relationships with vendors, contractors, and service providers, negotiating contracts and monitoring performance against agreed service levels
- Conduct regular facility inspections and audits to identify potential issues, ensure compliance with health and safety regulations, and maintain high operational standards
- Respond to emergency situations, coordinating appropriate resources and communicating effectively with stakeholders throughout the resolution process
- Lead and mentor facility staff, fostering a culture of accountability, continuous improvement, and exceptional customer service
- Prepare reports and presentations for clients and senior leadership, providing insights into facility performance, project status, and strategic recommendations
- Collaborate with cross-functional teams to support workplace strategy initiatives, space planning projects, and sustainability programs
Required qualifications:
- Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field, or equivalent combination of education and experience
- Minimum of 5 years of progressive experience in facilities management, building operations, or related field
- Strong knowledge of building systems, including HVAC, electrical, plumbing, and life safety equipment
- Proven experience managing budgets, vendor contracts, and service level agreements
- Demonstrated ability to lead teams and manage multiple priorities in a fast-paced environment
- Excellent communication and interpersonal skills, with the ability to build relationships with clients, vendors, and team members at all levels
- Proficiency in computerized maintenance management systems (CMMS) and Microsoft Office Suite
- Ability to travel between sites as needed
Preferred qualifications:
- Professional certification such as Certified Facility Manager (CFM), Facility Management Professional (FMP), or equivalent
- Experience in corporate, commercial, or institutional facility management environments
- Knowledge of sustainability practices and green building certifications (LEED, WELL, BREEAM)
- Project management experience, including coordination of capital improvements and renovation projects
- Familiarity with building automation systems and IoT-enabled facility technologies
- Experience working in a client-facing service delivery model
