Facilities Manager

Ready to Lead the Future of Our Facilities and Workplace Operations

Join Casto as a Facilities and Administration Manager and play a key role in ensuring safe, efficient, resilient, and cost-effective workplace operations across our corporate facilities. If you are an experienced facilities professional with strong expertise in space planning, construction projects, vendor management, compliance, and operational excellence, we want you on our team!

Key Responsibilities

Facilities Management & Operations

• Ensure reliable and efficient facility operations supporting a 24/7/365 Travel and Shared Services BPM environment.
• Manage critical facility systems, including generators, UPS, HVAC, and other infrastructure essential to business continuity.
• Lead vendor and contractor relationships, including property lessors, building administration, engineering teams, and maintenance providers.
• Establish preventive maintenance programs, conduct regular facility inspections and audits, and implement corrective actions.
• Develop and implement facility management policies across operating sites.

Capacity, Space Planning & Utilization

• Assess workspace utilization and develop strategies to maximize office space and real estate efficiency.
• Partner with HR, IT, and business leaders to forecast workforce requirements and plan seat allocations, relocations, and new employee onboarding.
• Implement flexible workspace solutions, including hot-desking and workspace utilization monitoring.
• Support organizational growth through effective capacity and space planning.

Capital Expansion & Construction Projects

• Lead facility expansion, office fit-out, renovation, and construction projects from planning through completion.
• Develop project plans, budgets, timelines, and recommendations for executive review.
• Manage contractors, architects, engineers, and consultants while ensuring quality and adherence to specifications.
• Develop project staging plans to minimize disruption to ongoing 24/7 business operations.
• Coordinate permits, inspections, and regulatory approvals for expansion and construction projects.
• Conduct post-project evaluations and implement improvements based on lessons learned.

Health, Safety, Security & Compliance

• Enforce physical access controls and clean-desk security protocols in support of PCI-DSS and ISO 27001 requirements.
• Coordinate Occupational Health and Safety, fire safety, emergency preparedness, and building compliance programs.
• Lead physical Business Continuity Plan (BCP) initiatives, including emergency drills, hazard documentation, and incident reporting.
• Serve as the primary point of contact during facility audits conducted by government agencies, ISO auditors, and client compliance teams.
• Collaborate closely with IT, HR, Security, building administration, and other stakeholders to support safe and compliant operations.

People Leadership & Development

• Lead and provide strategic direction to facilities and administrative support teams, including engineering, reception, security, and janitorial teams.
• Develop training programs covering emergency response, preventive maintenance, and administrative support.
• Establish KPIs, conduct performance evaluations, provide coaching, and support professional development.
• Identify high-potential employees and develop succession and mentorship plans.
• Promote a collaborative, inclusive, safe, and accountable workplace culture.

Administration, Procurement & Budget Management

• Oversee administrative procurement, corporate inventory, office assets, furniture, and equipment lifecycle management.
• Supervise administrative support functions, including reception, mail handling, document management, and corporate asset deployment.
• Manage corporate travel, meetings, and internal company events.
• Develop and monitor Administrative and Facilities OpEx budgets and provide variance analysis to support cost control and operational efficiency.

Minimum Qualifications

• Bachelor's degree in Business Administration, Facilities Management, Engineering, Architecture, or a related operational discipline.
• 5+ years of progressive experience in facilities management, space planning, or construction oversight, preferably within a high-volume BPO/BPM environment.
• Proven experience leading office buildouts, expansions, fit-outs, and contractor management.
• Proficiency in workspace allocation, facility management tools (CAFM), space planning applications, or the ability to read CAD drawings.
• Strong knowledge of building codes, fire safety standards, occupational health and safety regulations, and physical security requirements, including PCI-DSS/ISO standards.
• Facilities Management certifications such as IFMA, BIFM, or ProFM, or relevant project management training, are highly preferred.
• Strong vendor negotiation, financial forecasting, communication, problem-solving, and decision-making skills.
• Ability to work effectively in a fast-paced environment and manage multiple facilities and operational priorities.

Interested candidates are invited to click Apply or send their updated resume to [Confidential Information], [HIDDEN TEXT], and [HIDDEN TEXT] with the subject line: LinkedIn Application - Facilities and Administration Manager

Join Casto and help create safe, efficient, and resilient workplaces that enable our people and business to thrive. If you are passionate about facilities management, operational excellence, and building workplaces that support business growth, we look forward to hearing from you!