Facilities Helpdesk (UPTH, Quezon City)
CBRE is the globalleader in commercial real estate services and investments. With services,insights and data that span every dimension of the industry, we createsolutions for clients of every size, in every sector and across everygeography. CBRE is the place where talented people who want to do impactfulwork can realize potential in every dimension.
CBRE Global Workplace Solutions (GWS)
As one of CBRE'score global businesses, Global Workplace Solutions (GWS) provides end-to-endservices to occupier clients across the entire lifecycle of a building.
Our teams helpcompanies improve their operations and reduce costs, through expert facilitiesmanagement, project management, real estate and energy and sustainabilityservices. Our dedicated teams work across all industries, and support clientsranging from global Fortune 500 companies to single, iconic buildings.
About The Role
As a CBRE Facilities Helpdesk, you will be responsible forproviding timely and effective support to staff and users regardingfacilities-related issues, including maintenance requests, repairs, and otherfacility-related concerns.
This includescoordinating maintenance, repairs, and renovations, as well as managingfacilities-related projects, vendors, work orders and purchase orders.
What You'll Do
- Respond to and resolve facilities-related queries and issues via phone, email, and in-preson.
- Manage and prioritize maintenance requests, ensuring timely completion.
- Coordinate with internal teams (maintenance, security, housekeeping) to resolve issues.
- Provide information and guidance on facilities policies, procedures, and services.
- Monitor and report on facilities-related issues, identifying trends and areas for improvement.
- Maintain accurate records of requests, issues, and resolutions.
About You
- Bachelor's Degree or Vocational Graduate of any related course
- Has at least 2 years of work experience as Facilities Helpdesk
- Has background in Facilities Management Operations
- Proficient in MS Office Applications and ticketing sytem
- Amenable to work on a shifting schedule, 6 days a week, weekends/ holidays
- Can start ASAP
So, what's in it for you
- Annual Merit Increase
- Performance Bonus
- 7 days of sick leave credits (unused sick leave credits convertible to cash)
- 7 days of vacation leave credits (unused vacation leave credits will be rolled over the following year)
- HMO and Life Insurance on Day 1
- Autonomy in work - We support and reward creators and doers, encourage innovation and an entrepreneurial mind-set.
- Inclusivity and Accessibility - We enable, value and embrace diverse perspectives across many dimensions
- Safety and Well-Being - You'll be provided with the work environment, resources and tools to feel like your most productive self and offered support for your total wellbeing.
Why CBRE
Whenyou join CBRE, you become part of the global leader in commercial real estateservices and investment that helps businesses and people thrive. We are dynamicproblem solvers and forward-thinking professionals who create significantimpact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence— and we value the diverseperspectives, backgrounds and skillsets of our people. At CBRE, you have theopportunity to chart your own course and realize your potential. We welcome allapplicants.
Applicant AI Use Disclosure
We value humaninteraction to understand each candidate's unique experience, skills andaspirations. We do not use artificial intelligence (AI) tools to make hiringdecisions, and we ask that candidates disclose any use of AI in the applicationand interview process.
