Experienced BPO Recruiter

Company Description

Global Integrated Contact Facilities, Inc. (GICF) is a flexible and competitive IT-BPM company that partners with clients to design customized outsourcing solutions that support business goals and improve profitability. With more than 1,000 employees, GICF delivers cost-effective, multi-channel contact center and back-office operations for domestic and international organizations.

The company serves a wide range of industries, including multimedia and entertainment, quick service restaurants, logistics, banking, financial services and insurance, and retail / consumer / e-commerce. GICF's core competencies include customer care and retention, sales, back-office processing, and social media management, all focused on enabling superior customer experiences.

As a preferred outsourcing partner, GICF continues to broaden its services by leveraging robust infrastructure, efficient processes, and high-performing specialists.

Role Description

The Experienced BPO Recruiter will be responsible for managing end-to-end recruitment for various BPO roles, including sourcing, screening, interviewing, endorsement, and onboarding candidates based on client and organizational requirements.

This is a full-time, on-site position based in Ortigas, Metro Manila, suited for a recruiter who is comfortable working in a fast-paced BPO environment and understands the urgency and demands of client-driven hiring.

The ideal candidate should have hands-on experience supporting BPO clients and should understand how BPO operations work, including staffing requirements, hiring targets, client expectations, timelines, and the recruitment flow from sourcing through deployment.

The recruiter will manage multiple and sometimes critical requisitions, build and maintain talent pipelines, conduct candidate assessments, coordinate interviews, support offer and pre-employment requirements, and work closely with Operations, HR, and other stakeholders to ensure staffing requirements are met within the required timelines.

The role also requires someone who can respond to urgent and critical hiring requirements, adjust priorities quickly, and provide additional support when needed. While the regular schedule is Monday to Friday and aligned with Philippine holidays, the successful candidate should be willing to extend working hours or work on a Saturday or Philippine holiday when required by urgent business or client needs.

Qualifications

• Solid end-to-end BPO recruitment experience, covering sourcing, screening, interviewing, endorsement, offer coordination, and onboarding for both voice and non-voice roles.
• Strong understanding of BPO operations, recruitment flow, and client requirements, with actual experience supporting BPO accounts or clients.
• Experience handling high-volume and multiple BPO requisitions, particularly time-sensitive or critical hiring requirements.
• Ability to understand and work within BPO client requirements, staffing targets, hiring deadlines, and operational demands.
• Proven ability to work in a fast-paced environment and manage changing priorities without compromising recruitment quality.
• Strong sourcing skills using online job platforms, social media, databases, referrals, networking, and other recruitment channels.
• Strong interviewing and candidate assessment skills, with the ability to properly evaluate candidates based on both job requirements and client expectations.
• Excellent communication and coordination skills when working with Operations, Hiring Managers, HR, and other stakeholders.
• Good organizational, time management, and documentation skills, including maintaining accurate recruitment trackers, reports, and hiring metrics.
• Willing to work on-site in the GICF Ortigas office.
• Willing to extend working hours and work on Saturdays or Philippine holidays when necessary, particularly for urgent or critical client requirements.
• Able to work effectively under pressure and meet aggressive hiring timelines when required.
• Knowledge of BPO industry trends and basic labor regulations relevant to recruitment and hiring in Metro Manila.
• Bachelor's degree in Human Resources, Psychology, Business, or a related field is preferred.
• Prior experience in a recruitment role within a BPO, IT-BPM, shared services, or similar client-driven environment is highly preferred.

Work Schedule

• Monday to Friday
• On-site – Ortigas, Metro Manila
• Regular schedule is aligned with Philippine holidays
• Occasional extended hours, Saturday, or Philippine holiday work may be required for urgent or critical client hiring requirements