The Executive/Senior Executive, Corporate Travel & Ticketing is responsible for handling ticket reservations, responding to customer enquiries, preparing travel quotations, and providing after-office-hours (AOH) support. The role also ensures efficient travel coordination and delivers quality customer service to meet clients travel needs.
Responsibilities:
Ticketing and Reservations:
- Book, re-book, and cancel airline tickets as per client requirements.
- Issue domestic and international flight tickets using airline reservation systems or Global Distribution Systems (GDS).
- Manage ticket exchanges, refunds, and reissues in accordance to airline policies.
Customer Service:
- Assist customers in planning their travel itineraries based on schedules, budgets, and preferences.
- Provide information on ticket prices, travel regulations, visa requirements, and baggage policies.
- Address customer queries, resolve complaints, and ensure a positive travel experience.
Coordination:
- Liaise with airlines, agencies, and other stakeholders to confirm flight schedules and resolve booking issues.
- Communicate updates about flight delays, cancellations, or changes to passengers promptly.
Documentation and Reporting:
- Ensure accurate records of all reservations, payments, and ticket issuance.
- Prepare periodic reports on bookings, ticket sales, and customer feedback.
- Maintain compliance with airline rules, industry standards, and company policies.
Sales and Promotion:
- Upsell additional travel services such as WiFi routers, e-SIM, insurance, hotel bookings, and car rentals.
Requirements:
- Minimum GCE O/A or qualification in Travel & Tourism, Hospitality, Business, a related field.
- Proven experience in corporate ticketing and travel reservations.
- Strong knowledge of airline fare structures, ticketing rules, routing, and reservation procedures.
- Proficiency in GDS and booking systems such as Amadeus, Galileo, Sabre, or other reservation platforms.
- Excellent communication and customer service skills.
- Outspoken, confident, and able to interact effectively with clients and stakeholders at all levels.
- Ability to handle multiple tasks, work under pressure, and resolve travel-related issues efficiently.
- Strong attention to detail and problem-solving skills.
- Attention to detail and commitment to delivering high-quality service.
