The primary purpose of this position is to support Sales in managing portfolios for Key Account, plus other tasks that the Management believes are within the abilities of the Job holder that fit with the Company's strategies as circumstances dictate.
Job Description:
- Provide accurate and timely quotations to customers
- Respond to phone calls and emails
- Manage and follow up overdue dispute
- Close escalated CCA cases
- Conduct telemarketing calls to either recover lost or gain new customer
- Promote ONE e-Com/digital tools including Live Chat. Educate and guide customers.
- Perform timely and accurate DND & CCL waiver request; keep AR team copied on Detention & Demurrage Adjustment Request (DAR) filing
- Familiar with TIGER filing system and independently perform rate filing without errors
- Follow up on LSC cases
- Clear Duplicate Customer Groups, Ungroup Customer
ONE Force Data Handling:
- Input Customer calls per day into ONE Force system
- Provide sales leads for either import or export via ONE Force system (Chatter Push-Pull)
- Update all primary contact and decision maker in ONE Force system
- Update accounts Customer Volume Commitment (CVA) into ONE Force system
- Analyze actual lifting against Account Plan (allocated space) and follow-up with contract owners with Push & Pull via ONE Force system on any under-performed accounts
Others:
Uphold ONE value, ONEMY mission statement, principals and ethics
Support company's direction in engagements, learning and digitalization
Skills / Requirements:
- Familiar with the shipping industry
- People-oriented; able to build strong relationships
- Good verbal and written communication skills
- Strong problem-solving skills and has a solution mindset
- Updated on modern technology
- Proficient in MS Office Applications
- Attention to details
- Analytical and critical thinking skills
- Excellent in customer service orientation and delivery
Qualification & Experience:
Diploma or combination of academic and experience
Minimum 3 years working experience preferably from the same industry
Perks and benefits
- Insurance (Medical)
- Outpatient clinical
- Dental / Optical
- Miscellaneous allowance
- Performance Bonus
- Compassionate Leave
- Trainings
- Engagement Activities
