Job Description
Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You will handle check-ins, special requests, and VIP services, ensuring that each guest's stay is tailored to their preferences. As an
Executive Floor Service Agent, personalized service to guests staying on the executive floor – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Guest Service Excellence: Deliver personalized check-in/out for VIP and executive guests. Anticipate and respond to guest needs with professionalism and discretion.
- VIP Services & Special Requests: Coordinate dining, transport, and personalized amenities for VIPs. Ensure all special requests are fulfilled to luxury standards.
- Lounge & Room Maintenance: Maintain executive lounge cleanliness and readiness. Collaborate with housekeeping to uphold room standards.
- Cross-Department Collaboration: Communicate guest preferences and feedback to relevant teams. Work closely with concierge, F&B, and housekeeping for seamless service.
- Problem Solving: Resolve guest concerns promptly and professionally. Proactively prevent service disruptions.
- Guest Engagement: Share information on hotel amenities and local attractions. Offer tailored recommendations based on guest interests.
- Reporting & Administration: Update guest profiles and prepare daily reports on interactions and VIP services.
Qualifications
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of
Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through
Leadership. A belief that
Teamwork drives the best outcomes. A sense of
Ownership and accountability. And a focus on the
Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In Addition, This Role Requires The Following Minimum Qualifications
- Previous experience in luxury guest relations, executive floor, concierge, or VIP services.
- Strong communication and interpersonal abilities with a guest-centric approach.
- Skilled in handling high-profile guests with professionalism and confidentiality.
- Ability to anticipate needs and resolve issues efficiently.
- Familiarity with hotel PMS and luxury service standards.
- Fluent in English; additional languages are a plus.
- Available to work nights, weekends, and holidays.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.
About The Team
How We'll Help You Thrive
Benefits
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
