Executive Housekeeper

Job Summary

The Executive Housekeeper will lead the overall Housekeeping operations of I'MSignia Beach Front Resorts, ensuring the property is fully prepared for opening and maintains exceptional standards of cleanliness, guest comfort, and service. The role oversees guest rooms, public areas, linen and laundry operations, housekeeping manpower, supplies, and operational standards while building and leading a high-performing pre-opening team.

Duties and Responsibilities

• Lead Pre-Opening Housekeeping: Develop and implement Housekeeping SOPs, standards, checklists, workflows, and operational systems to ensure department readiness before opening.
• Oversee Housekeeping Operations: Manage guest rooms, public areas, back-of-house areas, linen, laundry, and related housekeeping functions while maintaining high cleanliness and presentation standards.
• Build and Lead the Team: Support manpower planning, recruitment, training, coaching, scheduling, and performance management of the Housekeeping team.
• Ensure Quality and Guest Experience: Establish room and public area inspection standards, monitor service quality, and ensure prompt resolution of housekeeping-related guest concerns.
• Manage Inventory and Costs: Oversee linen, uniforms, amenities, cleaning supplies, equipment, and housekeeping inventory while controlling costs, wastage, and operating expenses.
• Coordinate with Other Departments: Work closely with Front Office, Engineering, F&B, HR, Purchasing, and other departments to ensure room readiness, maintenance coordination, and smooth resort operations.
• Ensure Safety and Compliance: Maintain compliance with sanitation, safety, environmental, occupational health, and company standards, including proper handling and storage of chemicals and equipment.
• Manage Vendors and External Services: Coordinate with laundry providers, suppliers, contractors, and other service partners to ensure quality, availability, and timely delivery.
• Conduct Inspections and Reporting: Perform regular inspections, monitor housekeeping performance, analyze guest feedback, and prepare operational reports for management.
• Drive Continuous Improvement: Implement initiatives to improve service quality, operational efficiency, sustainability, and overall guest experience.