JOB TITLE – SENIOR EXECUTIVE ASSISTANT
Bring order to the extraordinary. We're looking for a sharp, proactive Executive Assistant who thrives on keeping things running smoothly—the dependable heartbeat of a busy, global team. If you love turning the chaotic into the seamless and making people's experiences exceptional, you'll fit right in.
Work Setup: Onsite for the first 3 months only
Role Overview
As our Executive Assistant, you'll be at the centre of every trip we deliver—coordinating logistics, suppliers, finance, and customer care so each journey runs flawlessly. You'll keep communication flowing across our global team and make sure every traveler feels looked after from first booking to final farewell.
Key Responsibilities
- Own the Inbox: Stay on top of the CEO's and company inboxes, replying to clients, suppliers, and partners promptly, warmly, and professionally.
- Guard the Experience: Double-check every booking—hotels, transfers, and activities—so each traveler gets accuracy, timeliness, and that little bit extra.
- Connect with Travelers: Handle correspondence, follow-ups, and logistics updates with clarity and genuine warmth.
- Be the Quick Reply: Manage the company's WhatsApp channels, keeping communication fast, friendly, and solutions-focused before and during travel.
- Rally the Team: Support and steer the logistics team so tasks land accurately and on time.
- See Every Trip Through: Coordinate each trip end to end—from booking and supplier payments to final documents and post-trip feedback.
- Keep the Numbers Tidy: Track payments, reconcile supplier invoices, and maintain clean budget and payment records for every trip.
- Back the CEO: Provide all-round support to the CEO, including scheduling, reporting, and project coordination.
Skills & Experience
- 3+ years in administration or executive support—travel operations experience is a big plus.
- Exceptional English communication, written and verbal, that puts people at ease.
- Sharp organisational and follow-up skills, with an eye for the details others miss.
- Comfortable juggling multiple inboxes, customer messages, or CRM systems.
- Confident with Google Workspace, Google Docs/Word, HubSpot, and project tools like Monday.com.
- Expert-level skills in Google Sheets/Excel.
- A positive, flexible mindset and genuine excitement for fast-paced, purpose-driven work.
What's In It For You
- Flexibility that Fits: Hybrid options across Makati and Pampanga, on day shifts aligned with our Australian clients.
- Workspaces that Work: Modern offices built for focus, collaboration, and real productivity.
- Coffee and Good Company: Barista coffee on demand and a café bar to unwind after work.
- Meals on Us: Complimentary meals once a week on your on-site day.
- Covered from Day One: Health coverage with free dependent coverage, so you're looked after from the start.
- Compensation You Can See: Transparent salary packages with direct client involvement.
- Room to Grow: Ongoing training and real opportunities to step into bigger roles.
- An Award-Winning Home: Join a team ranked 8th Best Workplace in the Philippines and recognised among Fortune Best Workplaces in Southeast Asia.
- People Who Have Your Back: Work alongside reliable, easy-going people who care about doing great work.
- A Global Stage: Work directly with international clients and see how teams scale worldwide.
About Us
At hammerjack, we connect skilled professionals in the Philippines with growing businesses across Australia and beyond—building teams that work as true extensions of our clients. We're proud to be named among the Fortune 100 Best Workplaces in Southeast Asia and ranked the 8th Best Workplace in the Philippines.
Our Impact
Our people aren't outsourced—they're embedded. With aligned tools, shared goals, and real accountability, they deliver at the same standard and pace as onshore teams while building long-term careers they're proud of, across accounting, tech, admin, and marketing.
