Job Type:
Full Time
Work Setup:
Hybrid
Work Schedule:
Monday – Friday; 09:00 AM – 06:00 PM PH Time Zone
Holidays to follow:
Philippines
Salary Budget:
Php 40,000.00 – 50,000.00 gross salary package
QUALIFICATIONS:
- Bachelor's degree required.
- Minimum of 2-3 years work experience, preferably in a customer facing role.
- Hospitality or event management experience is a plus.
- Strong oral and written communication skills.
- Naturally curious and a quick, agile learner.
- Sociable and service oriented.
- Strong time management skills and able to manage multiple, competing priorities in a dynamic environment.
- Strong team orientation.
- Outstanding organizational skills and attention to detail.
- Ability to handle adverse and unexpected situations in a composed and professional manner.
- Ability to adapt to and initiate change in a fast pace & agile environment.
- Working knowledge of MS Office products.
RESPONSIBILTIES:
A. Member Engagement Support:
- In partnership with the Council Relations Executive (CRE), proactively ensure that each member fully participates in their Council, leveraging the value of each council seat.
- In collaboration with CRE and Program Directors, develop a plan for how TCB will connect content and other resources to address Members business needs.
- Working with your Program Director and CRE, ensure all written communication to Members (meeting agendas, etc.) are well written, high quality and engaging.
- Analyze Member feedback from Council meetings and work proactively with your Program Director and CRE to continuously improve the Member experience.
- Working with the Program Director and CRE, ensure Council discussion highlights are captured and shared with Members as Highlights.
- Working with the CRE, ensure meeting evaluation feedback is addressed and incorporated into future meeting planning.
- Attend Council meetings on-site, other meetings as needed.
B. Member Retention Support:
- Track engagement and retention metrics in the CRM (Sugar) to ensure accurate information related to Members that are: at risk, new, replacement, Center affiliates, previous Members.
- Proactively identify at-risk Members and work with Program Director and CRE to execute a retention or replacement plan.
- Report Member engagement, attendance, and retention data using TCB systems.
C. Meeting Operations:
- Ensure meeting materials meet TCB guidelines, and are reported out to the Members on the appropriate timeline and channel (11/6/1, Communities).
- In support of the CRE and Program Director, plan and prepare, partnering cross-functionally as necessary, to ensure precise logistics for Council meetings, resulting in a high-quality Member Experience. This includes facility setup and scope, vendor coordination for food, beverages, accommodations, transportation, AV/tech support, materials, and hospitality/entertainment for various meeting formats.
- Meetings held at a Member's facility.
- Meetings held at a hotel or other public venue.
- Meetings held virtually, using remote technology.
- Hybrid meetings that combine remote and in-person attendance.
- To secure hotel accommodations (and meeting space when needed), restaurants and/or group activity and ground transportation.
- Communicate Member problems as they arise with CRE and Program Director, and proactively work to resolve issues.
- Track attendance and Member feedback.
- Manage regular cost forecasts.
- Execute each meeting within budget.
- Continuously seek opportunities to improve our process and enhance the Member experience.
D. Others:
- Support the Associate Director in any way necessary to achieve the goals of the department.
- Other duties as assigned.
- Support the team in achieving annual revenue, engagement and contribution goals:
- Meeting Planning and Attendance
- Expense Management
- Member Retention
- Accounts Receivable
If this sounds like you, then what are you waiting for Come, join us!
What's in it for you
- Genuinely caring Leadership Team
- Competitive salary package
- Company-provided full set-up for desktop/laptop with backup internet
- HMO on the first day of hire
- 15 Vacation Leaves and 5 Sick Leaves
- Annual Performance Reviews
- Unlimited Employee Referral Incentives
- Employee Loan Facilities
- Social Clubs and Interest Workshops
- Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
- Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays
Website: https://boomering.ph/
Career Portal: https://boomering.zohorecruit.com/jobs/Careers
Social Media: Boomering Inc. | Boomering Careers
