At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information.
Those working as assistants and office support at PwC will provide high-level administrative support to senior executives, including managing their schedules, coordinating meetings, and handling confidential information. You will play a crucial role in maintaining smooth operations and effective communication within the organisation.
Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
Analyse and identify the linkages and interactions between the component parts of an entire system.
Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
Develop skills outside your comfort zone, and encourage others to do the same.
Effectively mentor others.
Use the review of work as an opportunity to deepen the expertise of team members.
Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you'll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You'll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
As part of the Assistants and Office Support team you will manage end-to-end service delivery, lead complex transitions, and strengthen stakeholder relationships. As a Manager you will provide coaching and support to team members, securing consistent application of processes and service standards while driving continuous improvement across operations.
Responsibilities
- Oversee end-to-end service delivery and operational processes
- Lead complex transitions and manage stakeholder relationships
- Provide coaching and support to team members for skill enhancement
- Maintain consistent application of service standards and processes
- Drive continuous improvement initiatives across operations
- Monitor performance metrics and implement corrective actions
- Foster a positive team environment that encourages collaboration
- Uphold compliance with organizational policies and procedures
What You Must Have
- Bachelor's Degree
- 5 years of experience managing teams in a customer service focused area
- Oral and written proficiency in English required
What Sets You Apart
- Bachelor's Degree in Business Administration preferred
- Lean Six Sigma (White Belt and Black Belt) preferred
- Managing end-to-end service delivery across regions
- Leading complex transitions and stakeholder relationships
- Driving continuous improvement initiatives
- Demonstrating exceptional organizational and prioritization skills
- Exhibiting proficiency in M365 and firmwide applications
- Engaging in digital tools and strategies adoption
- Passion for team development and leadership growth
