Responsibilities
. Receive trip details from planner . Relay needed trip changes to Planners when advised by customer . Monitoring digihaul transactions (from pick up to delivery) or the equivalent system . Creating regional distributor (RD) capacity and delivery requirements . Sending of initial and final plan to source plant/distribution center . Directly coordinate with trucking owners/coordinators for fleet allocation . Data Collection and provision of Daily/Weekly reports such as Truck Status Report, DDM, and Dwell time Report . Tagging of lock in trip in TMS . Perform other tasks assigned by immediate supervisor - related to functions . Responsible for monitoring of fleet utilization and resource assessment . Plan and control deliveries in a continuous process . Performs monitoring of all shipments and trip executions . Ensure that all trucks arrived on-site has corresponding trips . Responsible for compliance to daily load out plan and provide RCA reports regarding the misses . Ensure that all packed shipments has corresponding assigned trucks . Monitoring of trucks dwell time at source plant . Monitoring of trucks arrival at source via GPS (TM Suite), Digihual (CMS), Call and text. . Monitor CICO of all trucks at source . Checking of on site trucks and update in running and DMS file . Checking of loaded status in S4hana if already invoiced . Receives call from internal and external customers. . Responsible for exception code management on trip level, both in identification and uploading. . Execute approved business continuity plans in case of any disaster situation, system issues, or as needed . Execute transport cost-savings initiatives . Maintain and promote good relationship between internal and external parties. . Responsible for logging of all delivery issues and concerns through CSS system. . Communicates with drivers, customers, and consignees rega rding concerns and questions (e.g. trip details, claims, loading exceptions, vehicle rejection, etc.) . Receives calls and handle client concerns and direct problems to suitable parties. . Expedite concern resolutions (returns, damages, etc.) from customers . Directly coordinate with trucking owners/coordinators for tracking of deliveries . Ensure that all operation targets are met and delivery orders are actioned on, within the agreed lead-time based in the SLA - if there are deviations, he/she should be able to come up with an acceptable shipment schedule date agreed with the customer . Prepares the Daily Consolidated Report and Analysis to it . Responsible for the Entry of Trip Data into the Digihaul System. . Monitor and Track Shipments within the Digihaul System. . Conduct Health Checks for data accuracy
