Work closely with vendors to resolve user and production issues.
Participate in operational support and on-call for a large enterprise messaging environment.
Troubleshoot Exchange on-premises servers and M365 messaging resources.
Generate operational documentation including change management paperwork
Maintain high morale to go above and beyond the minimum requirements
Work on multiple operational issues at one time
Provide support for ancillary messaging products including mobile management, faxing solution, and distribution list tools.
Perform other related duties as assigned
Provide support for release deployments in a 24x7 operations environment as required
Produce technical and operational documentation
Role Requirements
2+ years of experience managing the day-to-day administration, support, maintenance and monitoring of Exchange and Office365 Experience with mail routing.
2+ years of experience managing an Exchange On-Premise environment
Must be able to communicate technical concepts clearly to a wide audience
Demonstrate a customer focused attitude.
1+ Service Now or equivalent ticketing system experience
Must be able to communicate technical concepts clearly to a wide audience
Microsoft Active Directory Administration experience
Minimum 2+ years of Microsoft Active Directory Administration experience is required
PowerShell scripting experience
Minimum 1+ years of PowerShell scripting experience is required
ITIL experience (preferred)
Ability to work in a 24x7 on-call after hour rotation environment
