Discover your 100% YOU with MicroSourcing!
Position: Events Assistant
Work setup: Work from home
Why join MicroSourcing
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Job Summary
To support the Events Coordinator in the coordination, administration and delivery of conferences and events, ensuring all functions are executed in accordance with the Quest Franchise System and the Quest Way.
The role is responsible for assisting with event setup and pack down, managing enquiries and bookings, supporting clients during events, and contributing to the delivery of a premium conferencing experience.
Key Working Relationships
- Events Coordinator
- Internal Staff
- Guests / Delegates / Clients
- Suppliers and Contractors
Experience (Highly Desirable)
- Experience in F&B Experience, ideally in the banquet and events space
- Minimum 1 year experience in reception, customer service or events
- Experience within accommodation or hospitality environment
- Exposure to sales or demonstrated sales mindset
Skills & Competencies
- Excellent customer service skills
- Professional telephone technique
- Strong written and verbal communication skills
- Sales mindset and ability to close bookings
- High-level organisational and time management skills
- Strong attention to detail
- Interpersonal and negotiation skills
- IT proficiency (MS Word, Excel, Outlook)
- Knowledge of Property Management Systems (RMS preferred)
Personal Attributes
- Energetic and proactive approach
- Guest First mindset
- Solution-focused problem solver
- Friendly and approachable demeanour
- Passion for hospitality, travel and tourism
- Strong desire to deliver exceptional conferencing experiences
Key Responsibilities
- Event Operations
- Coordinate meeting and conference room configurations
- Recheck event run sheets prior to commencement
- Support catering and stock requirements
- Follow up post-event for feedback and repeat bookings
- Client Service & Experience
- Respond to enquiries within 2-hour turnaround time within office hours (9am to 6pm AEST)
- Resolve client concerns promptly, if applicable
- Source opportunities to enhance client experience
- Deliver unique, professional event experiences
- Event Sales & Promotion
- Gather client requirements and match with suitable packages
- Close event bookings
- Record all enquiries in Master Schedule
- Follow up enquiries within one week
- Promote Quest Robina facilities and accommodation
- Cross-sell accommodation and property services
- Administration & Finance
- Process conference bookings via RMS
- Update Master Schedule and Outlook calendar
- Secure 15% non-refundable deposit
- Ensure full payment 7 days prior to event
- Maintain accurate booking forms and payment records
- Assist in budget tracking and department P&L understanding
- Generate reports from RMS and any other tools as required
- Business Operations
- Monitor conference stock and reorder as required
- Ensure accurate tracking of conferences and revenue
- Assist with monthly budgeting and revenue forecasting
- Compliance & Safety
Responsible Service of Alcohol (RSA)
- Understand RSA to ensure that the events are compliant
- Adhere to house rules and RCG regulations, as applicable
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
