Job Summary
The Event Support Specialist is responsible for providing event support assistance for all inbound inquiries. They handle calls, e-mails and chat inquiries for all Reed Exhibitions events. Inquiries are from all event attendees across all Reed Exhibitions. The questions vary from registration, general show info, pricing, etc.
Accountabilities
- Respond quickly and efficiently to customer queries via chat, e-mail and / or phone
- Proactively seek out information about each show to be able to provide accurate information to customers
- Listen actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice
- Ensure all communication, written or verbal is clear, concise, polite and informative
- Provide ad-hoc support to show teams
- Take ownership of queries from start to finish
- Ensure tasks and workload are completed to agreed SLA
Qualifications
- Bachelor's degree holder
- At least 1 year customer service in contact center environment
- Basic skills in using and navigating Salesforce/Helpr/Outlook
- Basic skills in using and navigating through different show websites
- Basic skills in using and navigating through different registration tools and ticketing systems
- Basic skills in using Microsoft Office applications
- Basic skills in using telephonic system (Jabber, Enghouse Touchpoint, MS Teams Voice)
- Exhibits core comptencies based on Customer Support function
- Keen attention to details
- Strong verbal and written communication skills
- Experience in back-office support for emails and chat
- Call Taking experience
- Project Coordination
- Stakeholder Management
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
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