Job Description
The Event Support Coordinator is responsible for providing event support assistance for all inbound inquiries. They will handle calls, e-mails and chat inquiries for all Reed Exhibitions events. Inquiries are from all event attendees across all Reed Exhibitions. The questions vary from registration, general show info, pricing, etc.
Accountabilities
- Responds quickly and efficiently to customer queries via chat, e-mail and / or phone
- Proactively seeks out information about each show to be able to provide accurate information to customers
- Listens actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice
- Ensures all communication, written or verbal is clear, concise, polite and informative
- Provides ad-hoc support to show teams
- Takes ownership of queries from start to finish
- Ensures tasks and workload are completed to agreed SLA
Qualifications
- Bachelor's degree holder
- At least 1 year customer service in contact center environment
- Basic skills in using and navigating Salesforce/Help/Outlook
- Basic skills in using and navigating through different show websites
- Basic skills in using and navigating through different registration tools and ticketing systems
- Basic skills in using Microsoft Office applications
- Basic skills in using telephonic system (Jabber, Enghouse Touchpoint, MS Teams Voice)
- Exhibits core competencies based on Customer Support function
- Keen attention to details
- Strong verbal and written communication skills
- Experience in back-office support for emails and chat
- Call Taking experience
- Project Coordination
- Stakeholder Management
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
- Exhibits core competencies based on Customer Support function
- Keen attention to details
- Strong verbal and written communication skills
- Experience in back-office support for emails and chat
- Call Taking experience
- Project Coordination
- Stakeholder Management
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