Event Sales Manager

Filinvest Hospitality Property: Quest Hotel Conference Center Cebu (Cebu City, Cebu)

Experience: Minimum 5 years of job experience from another deluxe/5-star resort/hotel, in Event Sales

Create exceptional experiences with Filinvest Hospitality. We are hiring a Event Sales Manager with the following expertise:

Scope and Responsibilities

Meet and exceeds customer and team members expectation by providing Unique Guest Experience service and teamwork.

• Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations.
• Communicates effectively with customers, co-workers and supervisors
• Demonstrates teamwork by cooperating and assisting co-workers as needed.
• Handles difficult situations effectively.
• Meets Only the BEST for our Guests! service standards.
• Performs other duties as required to provide
• Only the BEST for our Guests! service and Teamwork.

Operation

• Liaises closely with Sales Team in proposing the best deal when handling leads / inquiries (pricing strategy, special requirements) passed over, in order to convert the leads / inquiries to confirmed events.
• Prepares proposals / contracts for leads / inquiries received from Sales Managers.
• Follows through from negotiation until departure for events assigned.
• Liaises with clients on finalizing details and gives professional advice on set – ups and planning of events.
• Practices up selling at all opportunities to maximize revenue.
• Ensures effective communication with clients and internal departments.
• Responsible for the dissemination of groups related information to other departments e.g. issues Banquet Event Orders (BEO), Group Resumes and chairs pre – event meetings.
• Maintains close coordination with respective departments on organizer's requirements and last minute event requirements.
• Be visible to organizers and clients during their event / group dates and monitors guest satisfaction.
• Oversees the operation of banquet functions and works closely with various departments to ensure quality service is delivered to our clients at all times.
• Regularly reviews Master A/C postings to ensure postings are done correctly. Reviews billings with organizers regularly so as to eliminate adjustments needed on final invoice.
• Maintains close communication with concerned Sales Manager during the process

Post – Event Follow Up

• Involves concerned Sales Manager during post – event meeting and post – event follow up such as sending Thank You letter and Post – Event Critique forms together.
• Verifies total charges and layout of invoices prepared by Accounts Receivables and sends out to organizers.
• Obtains feedback from clients and follows through with the necessary actions.
• Refers leads and sends Event Profile information to relevant sister hotels or Regional Sales Office (RSO) if any.

Business Administration

• Maintains the active Event Profile Database and Group Chart.
• Establishes and maintains files of major accounts and assists the Director of Events Management in maintaining the Accounts Management System.
• Establishes good working relationship with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers).

Business Development

• Participates actively in achieving the departmental goals which contribute to Marketing budget.
• Monitors closely account revenue and business production.
• Provides feedback on market trends and keeps updated with client relationships and overall business goals through close communication with Sales Managers and Director of Sales.
• Maximizes up selling opportunities whenever possible.
• Assists the Director of Events Management in the forecasting of group room nights and banquet revenue.
• Arranges relationship building visitations when necessary.
• Cross – sells other Crimson properties.
• Handles inquiries for rebooking of business and new leads when Sales Managers are not available.
• Communicates closely with concerned Sales Managers regarding the progress of the negotiation process.
• Conducts site inspections for potential clients when Sales Managers / Coordinators are not available

Communication

• Attends regular communication meetings with operations staff to update on event details.
• Ensures effective and close communication within the department and other departments.
• Maintains timely and responsive communication with clients

Hygiene and Food Safety

• Keeps trolley neat and adequately supplied at all times.
• Keeps pantry linen and supply closet neat and in working order at all times.
• Submits productivity worksheets to Service Leader – Housekeeping at the end of the shift.