Event Operations Specialist

Job Responsibilities

1. Event Operations & Execution

Manage multiple client groups (hosts/agencies/users), handle daily inquiries, and provide timely responses regarding event information.

Build clear event understanding for clients, ensuring they fully grasp event rules, mechanics, and reward structures.

Drive client participation, event engagement, and overall penetration rates to meet campaign objectives.

2. Event Promotion & Communication

Support both in-app and off-app promotion of events through social channels, community groups, and platform placements.

Assist in creating promotional materials, including event posters, and collaborate closely with the design team when needed.

3. Event System Building & Optimization

Assist in structuring and improving event frameworks, including event rules, incentive models, and participation flows.

Collect user feedback and analyze performance to refine strategies and enhance event outcomes.

4. Data Handling & Analysis

Use Excel to manage and analyze event-related data, including sign-up rates, participation metrics, conversions, and reward tracking.

Provide insights based on data to support event reviews and continuous improvements.

5. Client Value Understanding

Develop a clear understanding of client value positioning (e.g., top-tier, mid-tier, long-tail hosts) and implement differentiated operational strategies.

Propose tailored participation or support plans for key clients.

6. Cross-Team Collaboration

Work proactively with colleagues across countries and departments, including Product, Design, Marketing, and Regional Operations.

Maintain a positive and solution-oriented attitude while coordinating multi-stakeholder projects.

Job Requirements

1. Strong communication and coordination skills, capable of managing high-frequency communication across multiple client groups.
2. Solid logical thinking and interest in event design, user engagement, and campaign execution.
3. Proficient in Excel, including VLOOKUP and pivot tables, with the ability to handle and analyze datasets.
4. Highly proactive, detail-oriented, and able to execute efficiently in a fast-paced, multi-task environment.
5. Strong teamwork mindset with the ability to collaborate smoothly with cross-cultural and cross-functional teams.