Job Responsibilities
1. Event Operations & Execution
- Manage multiple client groups (hosts/agencies/users), handle daily inquiries, and provide timely responses regarding event information.
- Build clear event understanding for clients, ensuring they fully grasp event rules, mechanics, and reward structures.
- Drive client participation, event engagement, and overall penetration rates to meet campaign objectives.
2. Event Promotion & Communication
- Support both in-app and off-app promotion of events through social channels, community groups, and platform placements.
- Assist in creating promotional materials, including event posters, and collaborate closely with the design team when needed.
3. Event System Building & Optimization
- Assist in structuring and improving event frameworks, including event rules, incentive models, and participation flows.
- Collect user feedback and analyze performance to refine strategies and enhance event outcomes.
4. Data Handling & Analysis
- Use Excel to manage and analyze event-related data, including sign-up rates, participation metrics, conversions, and reward tracking.
- Provide insights based on data to support event reviews and continuous improvements.
5. Client Value Understanding
- Develop a clear understanding of client value positioning (e.g., top-tier, mid-tier, long-tail hosts) and implement differentiated operational strategies.
- Propose tailored participation or support plans for key clients.
6. Cross-Team Collaboration
- Work proactively with colleagues across countries and departments, including Product, Design, Marketing, and Regional Operations.
- Maintain a positive and solution-oriented attitude while coordinating multi-stakeholder projects.
Job Requirements
- Strong communication and coordination skills, capable of managing high-frequency communication across multiple client groups.
- Solid logical thinking and interest in event design, user engagement, and campaign execution.
- Proficient in Excel, including VLOOKUP and pivot tables, with the ability to handle and analyze datasets.
- Highly proactive, detail-oriented, and able to execute efficiently in a fast-paced, multi-task environment.
- Strong teamwork mindset with the ability to collaborate smoothly with cross-cultural and cross-functional teams.
