Utilization of Service Now dashboard to drive upcoming requests to conclusion.
This includes: New hires, Break fix replacements, Loan devices Refresh, additional devices, and peripherals
The schedular is responsible to ensure that the total number of appointments in each region is manageable by their EUC colleagues
White time must also be a key part of the above, to ensure if needed EUC have the capability to schedule any urgent requests from Cast Members and Customer Management
Collaborate with all EUC teams (as above) to deploy assets promptly and within SLA / KPI
Exceptional communication skills, both verbal and written. The scheduler role has many interfaces, including the EUC TC's, Imager, Logistics, Techs and Supervisors and Managers
Oversight of the end-to-end business need. Stock availability, stock picking, imaging, logistics to scheduling appointment with Cast Member
Excellent tool management. Service Now updates must be complete and accurate to allow success of this service, therefore attention to detail is key
Role Requirements
Minimum of 3 years experience of working with IT equipment and IT systems
Minimum of 3 years experience with Windows and Office products
Experience with Asset Management & Ticket monitoring systems (Service Now)
Proficient in MS Office Suite 365
Strong customer service skills (in-person and written)
Effective communication skills (in-person and written)
Ability to work under minimal supervision
Ability to work and multitask in a fast-paced and deadline-driven environment
Ability to manage a high volume of requests efficiently
Detail Oriented ensure admin activities are completed, follow direction and processes
Preferred experience in procurement management and purchase order tracking
Knowledge of warehouse inventory management processes is a plus
Must be amenable to work on graveyard shifts and hybrid set-up in Mall of Asia Business Complex, Pasay
