Position Overview
As an Implementation Consultant, you will be responsible for delivering technical implementations from discovery through to hypercare, ensuring a smooth, structured, and high-quality experience for our clients.
This role involves connecting Redmap to customers ERP environments, supporting sandbox setup and testing, managing issue registers, and guiding the client through UAT and go-live—ultimately ensuring they are ready for handover to the support team.
Key Responsibilities
- Perform end to end onboarding with clients including software installation, building connectivity, configuration, and troubleshooting of all Redmap solutions, both cloud-based and on-premise.
- Prepare UAT test cases, provide support throughout UAT execution, and assist with defect resolution.
- Connect and configure the Redmap platform to the customer's ERP environment, including API integration, data validation, and connectivity testing.
- Build and validate customer UAT environments, ensuring data flow and business logic align with customer expectations.
- Support customer onboarding activities through configuration, testing, and troubleshooting.
- Working with the Lead Implementation Consultants and Solution Managers on reviewing issue registers, prioritising issues for resolution, tracking technical bugs, requests, and enhancements.
- Root cause analysis of issues, trouble shoot where possible and liaise with Engineering if required.
- Escalate risks and blockers appropriately, with proactive communication and status reporting.
- Conducts soft go live testing to ensure, all components of migration are accurate.
- Provide elevated technical support during the hypercare phase post go-live.
- Contribute to handover documentation for the internal support team, ensuring continuity of service.
Requirements
- Previous experience working with ERP technologies or AP Automation is highly desirable.
- 3-5 years of experience in a technical implementation role or related field, with a strong understanding of software solutions – Pronto or Alayacare experience highly desirable.
- Proficient understanding of SQL and database solutions
- Proficiency in system integration, API configurations, and troubleshooting.
- Experience with software implementation lifecycles, including UAT and go live support.
- Strong written and verbal communication skills with the ability to articulate ideas clearly and effectively to a range of stakeholders.
- Able to work in a fast-paced environment, be solution orientated with strong attention to detail.
