We are looking for experienced Online Assistants to join our Hotel Reservation team. In this role, you will assist customers via chat and email with hotel bookings, changes, and inquiries.
Key Responsibilities
- Handle hotel reservation inquiries, booking confirmations, and cancellations through chat and email.
- Provide accurate and timely information about room availability, pricing, and policies.
- Ensure high-quality customer service in all written interactions.
- Record and update customer information and reservation details in internal systems.
- Follow all company guidelines for quality and compliance.
Qualifications
- High school graduate (K-12 or Old Curriculum).
- Minimum of 6 months BPO or relevant customer service experience
- Excellent written English communication skills.
- Strong attention to detail and customer-focused attitude.
- Proficient in computer use and typing.
- Willing to work onsite and on shifting schedules (weekends off).
What We Offer
- Weekends off (Monday to Friday schedule)
- Paid training and onboarding support
- Competitive salary plus incentives
- Career growth and promotion opportunities
- Friendly and professional working environment
