Entry Level CSR | BGC, Taguig | No BPO Experience Required

Be a #KaInfoscion and become an ambassador of our core values CLIFE+S; Client Value, Leadership by Example, Integrity and Transparency, Fairness, Excellence and Stewardship.

Overview of the role but not limited to:

• Deliver a personalized and exceptional customer experience by addressing inquiries, providing service options, and assisting clients with products and services in a contact center environment.
• Resolve inquiries and transactions from Financial Representatives and clients involving basic to intermediate-level concerns while continuously developing expertise in more complex transactions.
• Research and evaluate solutions to customer concerns by identifying root causes and applying sound judgment within established procedures.
• Take ownership of customer interactions and proactively identify opportunities to prevent repeat calls and unnecessary transfers.
• Handle escalated customer situations and apply customer experience best practices to support positive outcomes.
• Serve as a trusted partner to Financial Representatives and collaborate with them to meet client needs effectively.
• Educate clients and Financial Representatives on available self-service tools, digital solutions, and online capabilities.
• Adapt to new technologies, processes, and business requirements while maintaining service excellence.
• Identify opportunities for continuous improvement and contribute to enhancing customer experiences and operational efficiency.
• Build and maintain professional relationships with clients to strengthen brand loyalty and trust.
• Handle calls and transactional activities while adhering to strict confidentiality, privacy, and compliance standards.
• Manage multiple responsibilities simultaneously, including customer interactions and case management, while maintaining high levels of accuracy and quality.

Requirements:

• Graduate of any degree, undergrads are also encouraged to apply with compensatory BPO experience
• Knowledge of a single risk product or process.
• Basic understanding of multiple products, services, or operational processes.
• Basic understanding of financial planning concepts.
• Strong written and verbal communication skills.
• Ability to multitask and manage high-volume calls and case workloads with accuracy and attention to detail.
• Strong organizational and prioritization skills.
• Ability to adapt to change and thrive in a fast-paced environment.
• Strong desire to continuously learn and improve.
• Strong problem-solving skills with the ability to evaluate options and recommend solutions.
• Proficiency in computer applications and the ability to navigate multiple systems simultaneously.
• Ability to complete standard customer requests using multiple tools and applications.
• Successful completion of any required assessments or testing.
• Willing to work onsite.
• Willing to work in BGC, Taguig.

IMPORTANT NOTICE:

Ready to apply Click Apply to be redirected to the official Infosys Careers website.

All candidates are required to register and complete their profile and application before proceeding with the recruitment process.

By submitting your application, you acknowledge and agree to the collection, use, storage, and processing of your personal information by Infosys BPM in accordance with applicable data privacy laws and the applicable Infosys BPM Privacy Policy.

Location:

Our office is located at 19F BGC Corporate Centre, 11th Avenue cor. 30th Street, Fort Bonifacio, Taguig City, Philippines.

We value Diversity, Equity, and Belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education.

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