Enterprise Technical Support/ Developer (Ecommerce - Shopify, Amazon etc.)

Pay: ₱40,000.00 per month

Job description:

We are looking for an experienced Tier 2-3 Technical Support Engineer with a strong SaaS or eCommerce background to support our clients.

Responsibilities:

• Provide Tier 1 technical support and resolve complex issues
• Investigate failed orders and perform Root Cause Analysis (RCA) using Logz.io
• Deliver resolutions through Zendesk or escalate issues with complete findings
• Resolve backend issues and bugs using Jira
• Monitor and troubleshoot orders using CRM platforms
• Support eCommerce platforms including Amazon, Shopify, and Gorgias

Requirements:

• Integration of 2 or more applications or software or data
• Data Mapping and Data Synchronization
• Experience handling Product listing and SKUs
• Product Synchronization to websites
• Inventory Synchronization
• API Integrations
• At least 1 year of Tier 2-3 Technical Support experience
• Strong eCommerce experience (Amazon, Shopify, Gorgias)
• B2B and/or B2C support experience
• International customer support experience
• SaaS support experience
• Strong analytical and troubleshooting skills, including RCA

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• Work Location: In person / Hybrid