Filinvest Business Services Corp.
Enterprise Performance Excellence Manager
Job Summary
The Enterprise Performance Excellence Manager is responsible for driving continuous improvement (CI), documentation governance, KPI structuring, and the enforcement of operational excellence strategies across Shared Services. This role ensures standardization, process optimization, and performance visibility through robust frameworks, analytics, and transformation initiatives.
Duties and Responsibilities
- Lead the development and execution of the Performance Excellence (PE) roadmap and project pipeline across Shared Services.
- Establish and oversee KPI governance, including the design and management of enterprise-wide scorecards and performance frameworks.
- Drive process standardization, optimization, and harmonization initiatives to ensure consistency and efficiency across functions.
- Define, review, and approve SOP structures and documentation standards to strengthen governance and compliance.
- Lead medium to large-scale continuous improvement (CI) initiatives using Lean Six Sigma methodologies.
- Oversee and institutionalize performance review routines, including cadence, reporting, and insights generation.
- Champion automation and digitalization initiatives to enhance operational efficiency and scalability.
- Provide coaching, guidance, and capability-building support to Leads and Analysts on CI, analytics, and performance management practices.
Technical Competencies and Skills
- Advanced analytics and dashboarding expertise (e.g., Power BI, DAX).
- Strong background in Lean Six Sigma methodologies (Black Belt preferred).
- Solid understanding of workflow design and automation solutions.
- Proficiency in process modeling, particularly using BPMN standards.
- Experience in designing and implementing KPI frameworks and governance structures.
- Familiarity with Shared Services maturity models and benchmarking frameworks.
- Knowledge of transformation and change management methodologies (e.g., Prosci).
Education, Training, and Licenses
- Bachelor's degree in Business, Engineering, Finance, or a related field; Master's degree is an advantage.
- Lean Six Sigma Green Belt certification required; Black Belt certification preferred.
- Minimum of 6–9 years of relevant experience in performance excellence, continuous improvement, or shared services operations.
