Enrolment Data Analyst (Junior)

As an Enrolment (Data) Analyst within the H&B, you will be part of a team supporting our Asia Pacific

clients in enrolment of benefits and data validation.

The ideal candidate will be detail-oriented and have excellent data manipulation skills. Also, exposure

or background in the benefits brokerage / insurance administration work is required. The position would

also require project management skills and customer support / management skills.

You will have the opportunity to:

▪ Enhance your technical knowledge of benefits plans around the world

▪ Enhance data, process and project management skills

Key Activities

▪ Data Management

➢ Collect, validate and clean benefits enrolment and eligibility data

➢ Assist with enrolment processes and ensure beneficiary data is updated

➢ Track and monitor ID cards

➢ Resolve client queries

➢ Support contract renewal activities in the context of membership / census listing

provision and reconciliation

➢ Support interactions between clients, WTW and insurance vendors

Performance Objectives: These relate to the Willis Towers Watson scorecard and objectives for the role

Excellence

▪ Apply practice specific technology and provide high quality services to internal and external

Willis Towers Watson clients

▪ Perform data validation and processing work using agreed upon tools, standards and

techniques, including self-checking work and following review processes

▪ Significant attention to detail and excellent data manipulation skills

▪ Provide input on product and process improvements

▪ Support continuous improvement initiatives

▪ Compliance to process, regulatory and legal requirements

People

▪ Build relationships internally and collaborate effectively on teams both in the office and

virtually across regions

▪ Demonstrate natural ease and effectiveness when dealing with associates in other Willis

Towers Watson offices

Clients

▪ Work with Team Leader to ensure that each task (or case) meets the timeliness and quality

measures.

▪ Respond to all requests and communications effectively and efficiently

▪ Increase efficiency within teams by identifying ways to improve processes

▪ Work with H&B consultants and servicers to provide high quality service

▪ Coordinate with insurers to provide timely and accurate status updates of enrolment, etc...

▪ Support interactions between clients, WTW and insurance vendors

Financial

▪ Meet productivity goals

▪ Maintain accurate time records

The requirements:

▪ Bachelor's degree required, preferably in a program with heavy emphasis on mathematics or

business

▪ 2-5 years work experience either in an insurance company or an outsourcing company

doing healthcare processes (eg claims, enrolment)

▪ Previous benefits or insurance experience a plus

▪ Advanced proficiency in Microsoft Office (Word, Excel and PowerPoint)

▪ Experience with data entry, validation and manipulation (advanced Excel skills are essential)

▪ Ability to review and check data against subject domain knowledge (e.g., health and group

benefits) and understand the data's applicability/accuracy for the designated purpose

▪ Ability to ask the right questions and seek help where appropriate

▪ Sense of accountability; owning one's work and taking pride in it

▪ Collaboration with a global team, include taking accountability for quality and on-time delivery

of own work and involving other team members when appropriate

▪ Structured problem solving and analytical thinking

▪ Continuous improvement mindset – increasing task efficiency and effectiveness with each

product or service repetition

▪ Strong client service orientation

▪ Strong client relationship, interpersonal and team skills

▪ Proficiency in English required,