Job Description

We are looking for a highly organised and confident Shift Coordinator based in the Philippines to join an international team.

This is a fully remote position working US hours.

The Role

As a Shift Coordinator, you will be responsible for coordinating schedules, responding to last-minute changes and ensuring that open shifts are covered efficiently.

The position involves a significant amount of outbound calling, so you should be comfortable communicating by telephone, handling a fast-paced workload and finding solutions quickly.

Key Responsibilities

Coordinate and maintain staff schedules
Manage cancellations and last-minute scheduling changes
Make 60–100 outbound calls per day when required
Contact available team members to arrange shift coverage
Resolve scheduling issues quickly and effectively
Communicate professionally with team members and internal departments
Maintain accurate and confidential information

Requirements

Excellent spoken English and strong telephone communication skills
Proven experience with high-volume outbound calling
Strong organisational and time-management skills
Fast and practical problem-solving ability
Confident communication and objection-handling skills
Ability to work effectively under pressure
Scheduling, workforce coordination or similar experience is an advantage
Currently based in the Philippines
Available to work US hours
Reliable computer, stable internet connection and suitable home-working environment