English-Speaking Customer Service Representative U.S. Market (Remote)

English-Speaking Customer Service Representative – U.S. Market (Remote)

Location: Remote

Employment Type: Full-Time

Working Hours: 8 hours per day, aligned with U.S. business hours

We are a growing company in the DTF printing industry looking for a fluent English-speaking Customer Service Representative to support our U.S. customer base. This role is ideal for someone with excellent communication skills, a customer-first mindset, and experience handling inbound calls, sales opportunities, and customer inquiries.

Key Responsibilities

* Answer inbound customer calls from the U.S. in a professional and friendly manner.

* Provide accurate information about our DTF transfer products and services.

* Assist customers with inquiries, orders, and issue resolution.

* Identify customer needs and recommend appropriate solutions.

* Convert sales opportunities and contribute to new customer acquisition.

* Support customers throughout the quotation, ordering, and follow-up process.

* Build and maintain long-term relationships with existing customers.

* Accurately document customer interactions and update CRM records.

* Help improve customer satisfaction and retention.

Qualifications

* Previous experience living in the United States.

* Fluent, professional-level spoken and written English (near-native proficiency preferred).

* Experience in customer service, call centers, inside sales, or phone-based support.

* Strong understanding of U.S. customer service standards and business culture.

* Excellent communication, sales, and objection-handling skills.

* Patient, solution-oriented, and customer-focused.

* Comfortable managing a high volume of inbound calls.

* Proficient with computers and online communication tools.

* Available to work during U.S. business hours.

Preferred Qualifications

* Experience in the DTF printing, textile printing, e-commerce, or custom printing industry.

* Experience using CRM or customer management software.

* Proven success in phone-based sales and customer acquisition.

Employment Terms

* This is a fully remote position.

* The successful candidate will be responsible for managing and paying any applicable taxes, social security contributions, health insurance, and other legally required employment-related obligations in their country of residence.

• If you are confident in your English communication skills, enjoy building relationships with customers, and thrive in a fast-paced, sales-oriented environment, we'd love to hear from you.