English Customer Service Represantative-Voice

Key Responsibilities:

1. Provide professional, efficient and courteous English phone customer support for North American clients via inbound and outbound calls, ensuring smooth and effective verbal communication with overseas users;
2. Address customer inquiries related to orders, shipping, product usage, after-sales repairs, and replacements to enhance customer satisfaction;
3. Record, categorize, and follow up on customer feedback, collaborating with internal teams to ensure issue resolution;
4. Familiar with and capable of handling customer service operations on mainstream e-commerce platforms such as Shopify and Amazon;
5. Support additional customer service tasks as required by business needs.

Requirements:

I. Job Stability

• Demonstrated career stability, with at least one of the two most recent positions lasting no less than 6 months (candidates with 1 year or more in a role are strongly preferred);
• Candidates with a history of frequent job changes will not be considered.

II. Experience Requirements

• Recent graduates and candidates without prior work experience will not be considered.
• All candidates must have at least 1 year of full-time customer service experience. Candidates with extensive contact center experience may be considered with a minimum of 6 months of customer service experience, provided they have formal employment contracts and complete work history records.

III. Preferred Qualifications (meet at least two of the following)

• Experience handling customer service on mainstream e-commerce platforms such as Shopify or Amazon;
• Familiarity with customer service systems such as Zendesk, quickcep, or Udesk (experience with Ruiyun (RC), OMS, or other repair/replacement systems is a plus);
• At least 1 year of customer service experience in the smart cleaning industry or electronics industry.