Engineering Service Manager

On-site - Makati 5-10 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

Qualifications

Graduate of Mechanical Engineering; Licensed Mechanical Engineer preferred

At least 5 years of managerial experience in HVAC, general equipment maintenance, and warranty management

Knowledgeable in kitchen equipment, laundry equipment, and air-conditioning systems

Experience in after-sales service, parts sales, contract negotiation, inventory forecasting, and accounts receivable management

Strong customer service, negotiation, and presentation skills

Highly proficient in Microsoft Office, especially MS Excel

Key Responsibilities

Oversee the overall operations of the Engineering Department

Plan, organize, and coordinate all after-sales service activities

Build and maintain strong relationships with customers and suppliers

Prepare parts sales forecasts and monitor inventory requirements

Negotiate service agreements and contracts

Review project costing and pricing to maximize profitability and secure bids

Manage the department's credit and collection activities

Recruit, lead, and develop the engineering team

Coordinate with customers during equipment installation, commissioning, and maintenance

Provide updates to management on escalated service concerns and recommend appropriate actions

Support strategic planning, forecasting, and operational reporting

Perform other duties as assigned