Engineer, End User Computing

Job Responsibilities:

• Technical Support: Resolve hardware, software, network, and printer issues via phone and ticketing systems.
• System Maintenance: Install, repair, and document computer systems while managing user accounts in Active Directory.
• Security & Onboarding: Perform malware removal, follow security protocols, and provide technical training to new users.

Job Qualifications:

• Education & Experience: Degree in Computer Science (or equivalent) with 1–2 years of hands-on technical support experience.
• Technical Skills: Proficient in Windows/Mac OS, Microsoft Office, and basic cloud-based web technologies.
• Professional Skills: Strong problem-solving and communication abilities to support non-technical users both independently and in teams.