Education:
Bachelor's degree in Information Technology, Computer Science, Information Systems, or any related field
Required Skills and Work Experience:
- At least 1–2 years of experience in application support or technical support, preferably in a BPO or shared services environment.
- Demonstrated ability to perform technical problem resolution, including troubleshooting and root cause identification for system issues.
- Experience in ticket management systems (e.g., logging, tracking, resolving, and escalating incidents within SLA).
- Working knowledge of incident and service request management processes, ensuring timely resolution and proper prioritization.
- Basic to intermediate knowledge of databases and SQL querying for data validation and issue investigation.
- Familiarity with system monitoring tools and ability to identify and respond to system alerts and anomalies.
- Understanding of existing and emerging technologies, with the ability to adapt and apply tools that improve operational efficiency.
- Strong communication and stakeholder management skills, with the ability to coordinate effectively with internal teams, clients, and vendors.
Core Competencies:
- Proven experience building applications from scratch using .NET and C#.
- The ability to modify and refactor complex legacy code.
- Strong MSSQL database architecture skills (designing tables/relations, not just querying).
- Hands-on experience in AI/Machine Learning implementation within business apps.
Certifications (Preferred but Not Required):
ITIL Foundation Certification
Microsoft Certified: Azure Fundamentals
CompTIA A+
Oracle Database SQL Certified Associate
