As an Engagement Manager, you will own the end-to-end success and profitability of our most strategic client accounts. Acting as the single-threaded leader, you will:
- Be the Trusted Partner – Build executive-level relationships, navigate complex organizations, and ensure alignment on value delivery and transformation goals.
- Drive Business Growth – Translate company's GenAI Factory, Agentic AI, and Data Platform capabilities into compelling business outcomes that expand client budgets and sponsorship.
- Ensure Predictable Delivery – Govern multi-squad programs from discovery to hypercare with rigor, discipline, and security/compliance at the core.
- Own the Numbers – Manage account-level P&L, driving revenue, margin, and collections with transparency and precision.
- Shape the Future of AI/ML at Scale – Orchestrate pilots-to-production journeys on AWS, embedding best practices for cost, security, and evaluation guardrails.
- Build High-Performing Teams – Scale and coach cross-functional squads, fostering a culture of accountability, innovation, and measurable impact.
Qualifications:
- Client Leadership & Stakeholder Management: Proven ability to engage senior client executives, run QBRs, align roadmaps, and manage escalations across complex organizations.
- Account P&L Ownership: 3–5+ years of experience owning revenue, gross margin, forecasting, invoicing/collections, and profitability levers at account level.
- Delivery Governance: Hands-on experience with gated delivery frameworks, RAIDs, SteerCos, quality gates, change control, and SDLC best practices (CI/CD, IaC, evaluation guardrails).
- Solution Fluency (High-Level): Understanding of GenAI (RAG/Graph-RAG, guardrails, evals), Data Platforms (ETL, catalog/lineage, Iceberg/Delta, Redshift), and AWS (S3, Lambda, Bedrock, SageMaker, EKS, IAM).
- Growth Leadership: Track record of expanding client relationships, leading pursuits, building value cases, and shaping proposals/SOWs.
- Risk, Compliance & Quality: Skilled in regulatory alignment (data privacy, model governance, masking/consent), maintaining risk registers, and enforcing delivery excellence.
- People & Culture: Experience coaching PMs/EMs/Tech Leads, scaling multi-squad delivery models, and embedding high-accountability team practices.
- Commercial Acumen: Strong command over pricing models (T&M, squad-based), change orders, contract mechanics (MSA/SOW/WO), and negotiation with client procurement/legal.
- Experience: 8–15 years in consulting, SI, or product-led services with at least 3–5 years of account-level P&L accountability.
- Education: Bachelor's degree in Engineering or MBA (both preferred).
Nice-to-Have Skills:
- Deep hands-on experience with GenAI orchestration frameworks (Bedrock Agents, MCPs, tool integrations).
- Familiarity with modern data stack tooling (DBT, Glue, Lake Formation, Apache Airflow).
- Multi-hyperscaler awareness (Azure, GCP) beyond AWS.
- Prior experience working across ASEAN & Australia markets with cross-cultural delivery.
- Exposure to regulatory frameworks (APRA, MAS TRM, PDPA, GDPR) in data/AI programs.
- Thought leadership: whitepapers, conference presentations, or industry panels.
- Track record of shaping strategic GTM offerings in GenAI, Data, or Cloud consulting.
