Engagement & Customer Delivery Manager

Job Overview

We are looking for an Engagement & Customer Delivery Manager to join us. This role is responsible for ensuring the successful fulfillment, execution, and delivery of customer orders and contracts—acting as the primary interface between customers, accredited distributors, and cross‑functional internal teams.

This position will play a key role in managing strategic accounts, including MERALCO and other private distribution utilities, ensuring alignment between customer requirements and operational plans while driving high customer satisfaction through effective coordination, problem resolution, and proactive communication.

Key Responsibilities

• Serve as the Single Point of Contact (SPOC) for technology pilots, demonstrations, solution deployments, and large-scale implementations.
• Maintain strong customer engagement by leading recurring meetings, collecting and clarifying order requirements, and ensuring seamless communication across stakeholders.
• Oversee major customer orders, contracts, pilots, and demonstrations, ensuring execution aligned with timelines, specifications, and commercial terms.
• Coordinate with engineering, logistics, production planning, supply chain, and other internal teams to secure timely and accurate deliveries.
• Manage customer concerns—including technical support needs, product quality issues, scheduling, and commercial matters—and ensure timely resolution.
• Identify, manage, and escalate risks, issues, and opportunities for improved efficiency or incremental sales.
• Maintain detailed logs, documentation, trackers, and reports related to deliveries, issues, and project milestones.
• Support the creation of commercial and technical proposals arising from ongoing engagements.
• Build strong technical knowledge of Aclara's smart metering portfolio, AMI solutions, and related automation products.

What will help you thrive in this role

Required

• Bachelor's degree in Engineering or a related field.
• Established network within Philippine electric distribution utilities, especially MERALCO and private utilities.
• Significant experience in grid automation, metering, telecommunications, industrial automation, IT, or similar technology-driven industries.
• Minimum of 5 years in customer-facing roles such as project management, account management, or technical program delivery.
• Strong analytical, organizational, and problem‑solving skills with the ability to manage complex issues independently.
• Excellent communication, interpersonal, and customer service skills with a professional and positive demeanor.
• Proven ability to collaborate with cross-functional teams including engineers, logistics, partners, and customers.
• Proficiency in Microsoft Office and productivity tools.
• Willingness to travel domestically (up to 50%) and occasionally internationally.

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Utility Solutions

Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

• The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.