Discover your 100% YOU with MicroSourcing!
Position: Engagement Administrator
Location: Ortigas, Pasig
Work setup & shift: Onsite | Shifting Schedule
Why join MicroSourcing
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role
As a
Engagement Administrator, you will:
- Serve as the first point of contact for placement and engagement queries, performing initial screenings and escalating complex cases to the Team Leader.
- Support compliance documentation and data entry requirements across all relevant student platforms to ensure a smooth transition for new enrollments.
- Distribute key communications regarding self-sourcing and agency assignments to help students navigate their placement requirements.
- Maintain and update student records in the information system, ensuring high data consistency and adherence to institutional policies.
- Collaborate with academics, admissions, and marketing departments to provide a multidisciplinary support approach and maintain a current FAQ register.
- Process student feedback and track progress tickets to identify service gaps and drive initiatives that improve the student experience.
What You Need
Non-negotiables
- Minimum of 5 years of professional experience in student services or administrative roles within the education industry.
- Proficiency in navigating student information systems and utilizing data analysis tools for record maintenance.
- Strong organizational and problem-solving skills with the ability to manage high-volume ticketing systems.
- Excellent written and verbal communication skills to provide clear advice and collaborate with cross-functional teams.
- Ability to maintain a 1-working-day response time for all student inquiries and tickets.
Preferred Skills/Experience
- Experience in handling multidisciplinary service requests in a fast-paced educational environment.
- Proven track record in compliance documentation management and data integrity.
- Ability to translate student feedback into actionable reports for operational improvement.
- Commitment to exceptional customer service and fostering a supportive community for students.
- Familiarity with the specific workflows of student placements and external agency assignments.
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
