Power Operational Excellence in the Renewable Energy Industry
As an Energy Operations Specialist, you will support the full lifecycle of Commercial & Industrial energy customers-from onboarding and pricing configuration to metering coordination and billing support. Your role ensures operational accuracy, regulatory compliance, and responsive customer communication across energy service operations.
This role places you at the center of Commercial & Industrial energy operations, supporting account setup, metering coordination, and billing processes that keep clean energy solutions running smoothly.
Job Overview
Employment type: Full time
Shift: Day Shift, Weekends Off
Work setup: Onsite, Makati
Exciting Perks Await!
- HMO coverage with free dependent upon regularization
- Competitive Salary Package
- Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
- Day shift schedule
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati)
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
Essential Requirements (Must Have)
- 1 to 3 years of demonstrated experience in C&I operations
- Strong working knowledge of the Australian electricity industry and market framework
- Proven experience working with billing software
- Solid understanding of metering processes, service orders, and C&I onboarding
- High attention to detail and system accuracy
- Highly proficient in Microsoft Excel
- Demonstrated dependability and ability to meet deadlines
- Agility and ability to reprioritize in a fast-paced environment
- Strong written and verbal communication skills
- Professional phone manner
- A collaborative, team-first attitude with willingness to step in when required
Highly Regarded
- Strong C&I billing experience including bill validation and exception handling
- Experience managing collections and overdue C&I accounts
- Experience supporting broker-led sales environments
Key Competencies
- Attention to Detail
- Dependability & Accountability
- Agility & Adaptability
- Time Management
- Team Collaboration
- Commercial Awareness
Performance Expectations
- Accurate and timely operational execution from onboarding to collections
- Strong responsiveness to brokers and customers
- Reliable support across billing and collections
- Minimal operational errors
- Active contribution to a cohesive, high-performing team culture
Personal Qualities & Behaviours
- Determined and achievement-oriented with a focus on delivering high-quality results
- Humanistic with a genuine interest in team growth and development
- Affiliative with the ability to build and maintain positive working relationships
- Steady, calm, reliable, trustworthy, enthusiastic, and resilient
Your Daily Tasks
Core Accountability
The C&I Operations Specialist is accountable for:
- Accurate and timely setup of C&I accounts and pricing plans
- Efficient management of metering and service orders
- Professional and responsive customer and broker communication
- Maintaining system accuracy and operational compliance
- Supporting billing validation and collections activities
- Contributing positively to a cohesive, high-performing team culture
Key Responsibilities
Account & System Configuration
- Create and maintain C&I customer accounts within the billing software
- Configure and validate pricing plans in line with contractual agreements
- Ensure all transfers are completed on time
- Complete quality assurance checks to ensure commercial terms such as rates, payment terms, and metering details are accurate before billing commencement
- Maintain complete and accurate onboarding documentation
Metering & Service Order Management
- Raise, track, and complete metering service orders within required timeframes
- Coordinate meter installations, exchanges, upgrades, and investigations
- Liaise with metering providers and distributors to ensure timely outcomes
- Resolve operational discrepancies promptly
Customer & Broker Communication
- Respond to phone and email enquiries promptly and professionally
- Manage operational, onboarding, and account-related queries
- Provide timely updates to brokers and internal stakeholders
- Take ownership of issues through to resolution
- Ensure roll-in and roll-out requests are actioned on time and communicated
Billing & Collections Support (Highly Regarded)
- Support C&I billing validation and exception management
- Assist in investigating billing discrepancies where required
- Monitor payments and initiate collections activity on overdue accounts according to company policy
- Contribute to revenue integrity and risk management
Team Contribution & Agility
- Work cohesively within the C&I team and provide support where needed
- Adapt quickly to shifting priorities and operational demands
- Demonstrate reliability and accountability in meeting deadlines
- Contribute to continuous improvement initiatives
Compliance & Escalation
- Maintain a strong understanding of regulatory compliance requirements related to the role
- Follow incident management procedures and escalate issues to management when necessary
- Identify opportunities for operational improvements and escalate them to management
About the Client
Our client is an energy retailer focused on delivering cleaner, smarter energy solutions across solar, wind, and hydro power sources. With a strong commitment to sustainability and innovation, the organization helps businesses access reliable renewable electricity while supporting the global shift toward low-carbon energy systems. Their mission centers on making renewable energy accessible, efficient, and customer-focused for Commercial & Industrial clients.
Welcome to Emapta Philippines!
Join a team that values camaraderie, excellence, and growth. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.
Apply now and be part of the #EmaptaEra!
