The role will primarily be responsible in providing support to the end-to-end onboarding services in compliance with the service level agreements, policies, processes, and procedures of the company.
Responsibilities & Duties
- Administer onboarding documents generation, distribution, and collection of such as job offer letters and employment contracts.
- Resolve basic queries and issues using standard onboarding processes and escalate complex issues to manager or team lead for timely resolution.
- Perform personal documents collections and maintenance and ensure strict compliance with data protection protocols and storage.
- Coordinate with stakeholders and teams for timely completion of onboarding requirements and systems accesses.
- Escalate identified issues and concerns to the Team Lead for timely resolution.
- Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
- Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
- Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
Qualifications
Minimum Requirements:
- Bachelor's degree or at least 2 years of relevant work experience
- Intermediate proficiency in MS Office tools
- Basic knowledge and understanding of HR processes and procedures
- Experience working in an outsourcing, shared services, or similar model with compensation-related role or other similar functions is preferred
- Experience using Oracle, Workday, BrassRing, ServiceNow or other similar platforms and tools is preferred
Attributes:
- Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
- Ability to maintain good customer relationship with the ability to initiate ways to improve customer experience (Customer Service)
- Ability to effectively communicate within a varied audience and internal and external customers using different platforms. (Communication)
- Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommendsolutions for unique scenarios. (Problem Solving)
- Working Environment and Physical Demands:
Ability to work in shifting schedule operating hours
Ability to work in a hybrid work arrangement
