Employee Relations Specialist Day Shift

Employee Relations Specialist (₱35,000 to ₱40,000) | Onsite for 6 months then Hybrid | FREE AI Certification)

Cebu City, Philippines |Day Shift (7:00 AM – 4:00 PM PHT) | Monday to Friday

You're the person employees trust when something feels unfair, unclear, or unresolved — and the person leadership relies on to handle it with judgment, discretion, and care. As our Employee Relations Specialist, you own the full employee relations lifecycle: from reviewing policy gaps to investigating grievances to coaching managers through difficult conversations.

This is a hands-on ER role in a fast-moving BPO environment, where you'll balance confidentiality with responsiveness, and compliance with genuine advocacy for a fair workplace. If you know employment law inside and out and you're the calm, credible voice in the room during a tough investigation, this role is built for you.

YOU'RE LIKELY A STRONG FIT IF YOU HAVE

• A bachelor's degree in Business Administration, Human Resources, Psychology, or a related field
• 2 years of experience as an Employee Relations Specialist or in a related HR role within a BPO setting
• Strong working knowledge of employment law and its practical application in HR contexts
• Advanced proficiency in MS Office and comfort learning new HR systems and tools
• Excellent communication and interpersonal skills across all levels of the organization
• Strong organizational skills with the ability to manage multiple cases and projects at once

STRONG SIGNALS

• Formal training or certification in employee relations or HR investigations
• A track record of independently leading grievance investigations from intake to resolution
• Experience working within HR ticketing systems and case management tools
• Prior experience preparing and presenting ER reports or trends to senior management

RESPONSIBILITY PILLARS

Policy Implementation and Compliance

You keep our policies sharp, current, and actually followed.

• Review existing HR policies and procedures to identify gaps and improvement areas
• Track and interpret changes in employment laws and regulations that affect the business
• Roll out updated policies across the organization with clear guidance for managers and teams

Investigation and Case Resolution

You own the full lifecycle of every employee complaint, from intake to resolution.

• Receive and review employee complaints and grievances with discretion and fairness
• Conduct thorough investigations, including witness interviews and documentation review
• Analyze findings, recommend resolutions or corrective action, and document the full case trail

Reporting, Training, and Employee Support

You turn ER data into action and give people the tools to handle issues well.

• Deliver regular reports and trend analysis on employee relations issues to senior management
• Provide training to managers and teams on ER policies, procedures, and best practices
• Coach employees through workplace conflicts and respond to HR tickets in a timely manner

ABOUT GOTEAM

Founded in 2014, GoTeam is a global outsourcing and AI-enabled operations partner that builds and manages high-performing offshore teams for international clients. We combine Filipino talent with structured systems and modern technology to deliver reliable, scalable support across business functions. Great Place to Work® certified for five consecutive years, GoTeam operates at the intersection of operational excellence and people care.

GoTeam is a People-First Organization

Values: We believe in empowering our team members with growth, stability, and purpose—building careers, not just filling roles.

Benefits: Industry-leading HMO with dependent coverage, ₱1M life insurance, 25 paid time-off credits, company-provided equipment, Masterclass and LinkedIn Learning access, wellness programs, and family support services.

Giving back: Through GoTeam Cares, we create opportunities for our people to contribute meaningfully to Filipino communities.

GoTeam is an AI-Driven Organization

We are committed to jointly: (1) empowering the next generation with AI and (2) an action orientation grounded in Gratitude, Humility, and a thirst for Discovery. At GoTeam, the entire internal team is supported by a public commitment to AI, including:

• Educating 100,000 Filipinos on AI
• The GoTeam Founder, Matt Kesby's book Untangling AI and two associated businesses: Multiplai.tech and aicoaches.com
• Internal staff servicing the business focused solely on AI

Everyone at GoTeam has the ability to and is ENCOURAGED to implement AI. AI is front and center and will be pursued more vigorously going forward—everyone will be EXPECTED to implement AI. You will have unlimited support to drive AI implementations inside the business.

Benefits of GOTEAM

Accelerate Your Personal Growth

• Company-provided laptop + second monitor
• Industry-best HMO for 1 dependent + extended dependents (₱300,000 coverage, private room, ₱10,000 meds reimbursement)
• Option to enroll up to 4 additional dependents via salary deduction
• ₱1M life insurance coverage
• Membership in GoTeam Sports Club, Yoga, and Wellness Programs

Unlock Your Possibility

• 25 paid time-off credits
• 5 service incentive leave (SIL) days after your first work anniversary
• Salary loan access (post-regularization)
• ₱200/day onsite allowance (if applicable to the role)
• Employee discounts and company raffles
• Welcome gift on Day 1
• Opportunity to win a trip to Bali through company programs

Live Your Purpose

• Join GoTeam Cares volunteer programs
• ₱10,000 referral bonus
• Monthly gratitude events, team dinners, and leadership talks

Your Family's Benefits

• 24/7 financial, legal, and counseling support (up to 4 family members)
• Free telemedicine consultations
• Virtual family events and prize opportunities

OUR HIRING PROCESS

What Happens After You Click Apply

When you click Apply, you'll be taken to Multiplai Interview Room. Our AI-powered, self-guided interview experience designed to be fair, flexible, and stress-free. You can start immediately or complete it later at a time that works for you.

What you'll need:

• Stable internet connection
• Desktop or laptop
• Headset

You'll answer interview questions at your own pace—no live interviewers, no surprise questions, and no pressure. Once completed, the platform generates an AI-assisted summary of your responses, and one of our recruiters will follow up with next steps.

Go Beyond Employment: Build a Future-Proof Career

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