We are seeking a dynamic and proactive HR Business Partner to join our team. The ideal candidate will be a strategic partner to assigned business units, providing comprehensive HR support and contributing to the achievement of business objectives. You will act as a consultant and advisor to managers and employees, fostering a positive and productive work environment.
Responsibilities:
- Strategic Partnership:
- Serve as a strategic HR partner to assigned business units, understanding their business goals and providing HR solutions to support them.
- Collaborate with business leaders to develop and implement HR strategies aligned with business objectives.
- Provide guidance on organizational design, workforce planning, and talent management.
- Employee Relations:
- Manage and resolve complex employee relations issues, conducting thorough investigations and ensuring compliance with company policies and legal requirements.
- Provide coaching and counseling to managers and employees on performance management, conflict resolution, and disciplinary actions.
- Promote a positive and inclusive work environment.
- Talent Management:
- Support talent acquisition efforts, including recruitment, onboarding, and retention strategies.
- Facilitate performance management processes, including goal setting, performance reviews, and development planning.
- Identify and develop high-potential employees to support succession planning.
- HR Programs and Initiatives:
- Implement and administer HR programs and initiatives, including compensation and benefits, training and development, and employee engagement.
- Analyze HR data and metrics to identify trends and recommend improvements.
- Ensure compliance with all applicable labor laws and regulations.
- Training and Development:
- Identify training needs and develop training programs to address skill gaps and enhance employee performance.
- Facilitate training sessions and workshops on various HR topics.
- Provide guidance on career development.
- BPO Expertise:
- Understand and navigate the unique challenges of the BPO industry.
- Experience with high volume staffing.
- Experience with the fast pace of the BPO Industry.
- Experience with employee retention strategies within the BPO industry.
Qualifications:
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- 1-4 years of HR experience in the BPO industry.
- Strong knowledge of HR principles, practices, and employment laws.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to build and maintain strong relationships with employees and managers.
- Proficiency in HRIS systems and Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Ability to handle sensitive and confidential information with discretion.
