The Employee Experience Officer will play a crucial role in crafting programs to ensure the happiness and engagement of all Belo Medical Group employees. He/she will conceptualize, implement, and oversee a variety of employee engagement programs to boost employee satisfaction and minimize attrition rate. His/her primary responsibility will be to create a positive and inclusive work environment that fosters employee satisfaction and well-being.
JOB DUTIES AND RESPONSIBILITIES
Implementation of Existing Programs
Execute and enhance existing monthly virtual engagement programs to keep Clinic and Head Office employees connected and motivated
Oversee and facilitate the activities of all Belo Interest Clubs, including but not limited to basketball and badminton clubs, to promote a healthy work-life balance
Oversee and manage the employee fruits program to support employee wellness and healthy eating habits
Coordinate regular GM Chat sessions, ensuring regular and meaningful communication between employees and Management
Assist in the execution of the Company's annual Summer Outing and Christmas Party program
Customer ExperienceProgram Support
Assist in the implementation of Customer Experience (CX) programs, particularly the monthly and annual CX awards program
Align employee rewards initiatives with overall company goals and customer experience (CX) strategies
Proposal and Implementation of New Programs
Proactively identify opportunities to enhance employee engagement and satisfaction
Develop and propose new employee experience programs that align with the Company's values and objectives
Collaborate with other departments such as HCM, CX, and Marketing to implement and evaluate the success of new initiatives
Gathering of Employee Feedback for Continuous Improvement
Gather feedback from employees through quarterly and annual surveys, focus group discussions, and other channels to understand their needs and preferences
Use feedback data to iterate on existing programs to Management and improve the overall employee experience
JOB QUALIFICATIONS
Education: Graduate of a 4-year course in Communication, Psychology, Human Resource Management or any related course
Experience: At least 2 years of related work experience
